Catherine Turcotte Email & Phone Number

Boston, Massachusetts, United States

As a member of the Advanced Resolutions team I worked as an escalation point for our cloud based data visibility applications from our support and integrations teams in Business Network support. I coordinate and manage customer priorities with a cross functional team of Product Management, Engineering, and Operations to resolve problems and introduce new.

Boston, MA

As lead analyst for the GXS Active Logistics Visibility application, I have extensive experiencein logistics data analysis and program management. I have been responsible for resolving errors,reporting KPI scorecards, and managing direct communication with trading partners.Additionally, I have worked closely with product management and engineering teams.

Boston, MA

• Reported to the Director of Business Systems and was responsible for daily triage & management of application support issues as part of the IT Operations team. Worked closely with internal teams to troubleshoot and fix.
• Provided troubleshooting for internal applications, customer accounts and orders.
• Used an incident tracking system to record, maintain and close support tickets according to service level agreements.
• Lead the triage, prioritization, and escalation of support tickets.
• Assigned and managed the workload of the team.
• Created system documentation to train end users on how to use the internal systems.

Principal Responsibilities:Primary support contact for GXS Logistics Visibility customers. Manage EDI certification process end-to-end Manage development of new client reportsParticipated in the product management lifecycle process Defined, documented and trained internal teams on support procedures, tools and requirements to properly triage client calls.

Celarix was acquired by GXS, Inc. in 2003