Cathy Verhulst Email & Phone Number

Utrecht, Netherlands

As a CSM, my goal is to ensure our customers are achieving their business goals, by making sure they receive the right support to optimize our product and services. Additionally, a critical focus is to maximize customer satisfaction and retention. A key requirement for this is building a strong relationship with the customer and understanding their business needs. Equally important is a great level of customer service, and a deep understanding of our product and services, to educate our customers effectively. We ensure that customers achieve their desired outcomes and measurable results, through proactive guidance and personalized support.

Utrecht, Netherlands

In addition to my tasks as a Digital Learning Project Manager, I was also responsible for:- Professionalizing our internal Practice for Project Managers as a Practice Lead. I have created and implemented new processes and lead internal workstreams to improve our day-to-day jobs.- Integrating our Salesforce with our Project Management Tool (Smartsheet) to make the ‘sales to deployment’-phase as smooth as possible.- Creating new processes and tools (Matrices and Dashboards), to facilitate the pricing of our services, visualize opportunity data and guide our colleagues in the collaboration with our Client Success Teams.- Pricing and validating all opportunities in the Benelux, collaborating with our Account Executives to ensure the scope of the project represents the right solution for the customer.- Contributing to the continuous improvement in multiple initiatives across the company, like Client Satisfaction, Business Scalability, Project Management Methodology, Product Enhancement, Functional Onboarding.

'S-Hertogenbosch, North Brabant, Netherlands

- Ensure handover from the presales phase, project scoping and client onboarding.- Lead the full end-to-end delivery cycle of our solutions and become the go-to person for our clients.- Apply seamless project management methodologies to ensure the project is delivered within the agreed timeline, budget, scope against the highest quality (with the use of Project Plan, Stakeholder Map, RAID logs, Project Portfolio’s, Project Reviews and Lessons Learned).- Manage sourcing of expertise to your project with a cross functional and international team of Learning Tech Consultants, Learning Designers and Learner Marketing Consultants.

Utrecht Area, Netherlands

In this position I was responsible for organizing the matching days for seven different degree programs at the Hogeschool Utrecht. In addition I helped maintain all communication about the rehousing of the HU to the Utrecht Science Park Uithof. Also I was partly responsbile for the communication, registration and uploading dates for orientation days of all degree programs at the Hogeschool Utrecht.

San José, Costa Rica

Research on the image of The Netherlands in Costa Rica, updating the Facebook guidelines and rewriting a leaflet on the Netherlands.

Rotterdam Area, Netherlands

Restructuring and rewriting a manual for the managers of gas stations.

Utrecht Area, Netherlands

Write newsletter, maintain website and social media, marketing, coordinate printed program and coordinate and analyze public surveys.

Utrecht Area, Netherlands

Responsible for all members affairs, the agenda of the board and the association, internal and external communication, and the organization of the 50th anniversary of the association.

Utrecht Area, Netherlands

Master Of Arts (Ma), Communication, General

Bachelor Of Arts (Ba), Communication

Vwo Diploma, Vwo