I hold a bachelor's degree in Business administration and marketing, and graduated in Apr. from George Brown College of Tourism & Hospitality Management. I have 20 years of solid work experience in office administration and client support. I commit to meeting company needs with consistent and organized practice. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's brand.Work experiences and skills highlights: Approx. 10 years of working experience to build exceptional customer relationships. Approx. 6 years of working experience in performance evaluation, analysis, and presentation. Excellent and effective communication with all levels of people. Implemented group controlling concepts, such as compliance policies and procedures to ensure activities accomplish the global standard Good at enhancing & maintaining team spirit to improve the team’s efficiency and performance. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Excellent communication in English, Mandarin, and Cantonese (spoken and written)