Cathlyn Mel Doctor Email & Phone Number

National Capital Region, Philippines

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.•Sets up interviews between candidates and hiring managers.•Engages in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

National Capital Region, Philippines

Responsibilities• Account Management, Reporting, and Analytics.• Conducts Behavioral Interviews and Profiling.• Accountable in achieving 100% Show Up during Training.• Ensures quality of endorsements by monitoring Pass Rates and Interview Observations.• Manages and updates candidate applications using the company’s recruitment tool or trackers.• Ensures excellent candidate experience all throughout the hiring process.• Regular hiring touchpoint and sending regular hiring reports to hiring managers.• Perform other duties when necessary.

1. Order Support Specialist - Sep 2021 - Dec 2021 • Assisted customers with setting up an order and helped them track it. • Assigned to prepare products or service reports by collecting and analyzing customer information.• Created reports for mishandled, lost, or return to sender packages.2. Resolution Specialist- Nov 2020 - Aug 2021• Took escalation calls coming from Care Representatives.• Assisted in bill review and disputes. • Assisted customers with corporate complaints and brought the concern to the next level for better customer satisfaction.• Provided basic troubleshooting for mobile devices • Escalated calls to the corporate team when needed. 3. Collections: Jun 2015 - Oct 2020Customer Finance Service Representative• Brought forth excellent customer service skills and a commitment to customer satisfaction. • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work. • Assisted customers with Payment Arrangements and suggested effective ways how to bring their postpaid accounts current and remove them from any collections path.

Mandaluyong, National Capital Region, Philippines

Responsibilities:• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.• Assigned to assist the customer with their inquiries about the standing of their prepaid account.