Business Analyst Transformation Office
Current• Analyze customer touchpoints, evaluating interactions across platforms, products, and services. • Process Mapping with Stakeholders.• Detection of inefficiencies and support re-engineering of internal and customer facing processes. • Document business requirements for digital transformation with stakeholders.• Translation of business needs into clear, comprehensive requirements for digital implementation.• Collaboration with Data & Tech teams for seamless integration of digital solutions.• Supporting user acceptance test of new digital solutions and interfaces.• Ensuring and leading smooth change management and internal adoption through training of new tools and processes• Generation of insights by analyzing complex data and creating reports. • Facilitation of workshops and clear communication among stakeholders.