Business Analyst Transformation Office
Current- Analyze customer touchpoints, evaluating interactions across platforms, products, and services.
- Process Mapping with Stakeholders.
- Detection of inefficiencies and support re-engineering of internal and customer facing processes.
- Document business requirements for digital transformation with stakeholders.
- Translation of business needs into clear, comprehensive requirements for digital implementation.
- Collaboration with Data & Tech teams for seamless integration of digital solutions.