Cathy Brown Email & Phone Number

Brisbane, Queensland, Australia

Provide business and systems analysis, including all aspects of research, development, testing, design and deployment as part of project/program management for various SAAS systems including Salesforce, Pardot, SharePoint and visitor managementResponsible for analysis, design, and ongoing maintenance of customer support/case management processes, in addition to the setup and deployment of Knowledge and article management resulting in greater efficiencies in customer service response time/effortManage new processes and improvements for sales and marketing teams within Sales Cloud and Pardot - including deployment of campaign management and Tableau CRM dashboardsProvide process improvements and design and build custom objects to solve the complex, unique needs of diverse groups within the organizationManage all system administration tasks for Salesforce/Pardot and SharePoint including user configuration, permissions, and security/sharing, report creation, issue resolution, release management and external vendor managementDevelop and present training across all areas of the org

System development/researchProject managementUser training/support

Developed and maintained online sales portal Graphic design - develop and design marketing/sales materialComputer support for sales/accounting staff

Ba, Psychology

Psychology

Bs, Psychology

Psychology