Cathy Chang Email & Phone Number

Washington, DC, US

Fairfax, Virginia

-Business develop manager supporting VA, MD, DC and WV.-Providing staffing solutions specializing in the Aviation Industry.

Fairfax, Virginia

Manage a portfolio of accounts with a specialization in the Aviation industry. Perform full-cycle recruiting from sourcing, screening, selecting, and providing service after the start of candidates at client sites. Qualifying client requisitions and providing consultation to the customer utilizing industry knowledge.

Fairfax, Virginia

Train new recruiters on the fundamentals and monitor their development. Develop recruiting strategies to identify qualified candidates.Determine and understand customers’ staffing requirements.Evaluate candidates’ strengths compared with customers’ requirements.Identify, select and recommend the best candidate for the client requirementNegotiate wage rates.

• Promoted to manage over 210 customers with three or more business and personal credit accounts with successful retention and efficient customer service while adhering to all company guidelines and procedures.
• Awarded ROAR for ranking in top 5% out of 164 agents for second and fourth quarter in 2013 and first and second quarter in 2014 for quality, revenue and mean in department.
• Received the OSCAR award for “Excellence in Performance” and “Above and Beyond Peer Support” in 2013 and 2014.
• Raised productivity and performance in company agents, which resulted in the team ranking number one out of twelve for four consecutive months.

• Educates customer on financial health by establishing rapport with active listening skills
• Resolves account issues to prevent risk of further delinquency and negotiates arrangements for overdue payments.