Cathy Chui Email & Phone Number

United Kingdom

Arrange cargo collection & haulage bookings from factories to client’s site.Keep client update on order status professionally, providing most updated vessel schedule, ETD and ETA.Liaise with shipping line, overseas agent and third party hauliers for collection and delivery arrangement.Arranging shipping documents from shipping line and client to make sure the order going smoothHandle incoming email and phone inquiries from clients with professional and efficiency customer service.

香港特別行政區 新界

Handle incoming email and phone inquiries in professional manners.Solve problems and ensure data input in internal and external system accurately with appropriate speed.Communicate with laboratory staff on special sample handling and test requirements, to ensure projects proceed in a satisfactory manner.Investigated and resolved customer complaints efficiently and patiently.

Forecasted merchandise needs and planned product varieties by analyzing market trends, customers reactions and sales figures.Conceptualised, developed and planned seasonal merchandising strategies for buyer.Monitored and ensured the smooth flow of daily sales and performance.Prepared quotations and proposals working with the overseas buyer.

Liaised with buyers and factories to negotiate time scales, prices and quantities.Follow up the production and sample process with factories in China.Monitored and ensured the sale performance meet the target, and made changes based on buyer's feedback.Maintain updated order and sales records in high accuracy for internal and customer's system.

Bachelor Of Arts - Ba, International Fashion Business

Higher Diploma Of Fashion Merchandising

Diploma Of Fashion Design And Product Development