Cathy Crouch Email & Phone Number

Coaches candidates and facilitates workshops involving all elements of a job search.

•Trained property Responsible Gaming teams and ensured compliance with responsible gaming policies and procedures at 40 U.S. properties.•Consulted with property management regarding the course of action for resolving issues or having responsible gaming conversations and audited properties for compliance with Harrah’s brand standards, as well as state responsible gaming regulations.•Conducted property responsible gaming quarterly meetings to respond to questions or clarify state regulations.•Consulted with property Responsible Gaming Chairpersons about activities related to Responsible Gaming Education Week to raise employee and customer awareness.

•Based on identified needs, designed or revised, implemented, and instructed as necessary, quality management level training receiving an overall rating of 92% outstanding.•Facilitated quarterly company-wide management orientations for all new managers and above, averaging approximately 80 per class with an overall rating of 90% outstanding.•Utilizing internal and external subject matter experts, designed a development a program for high potential managers and new directors that broadened their professional perspective and developed their ability to think and manage strategically. Overall rating was 96% outstanding.•Designed and facilitated a company orientation for approximately 15 President’s summer interns and conducted regular follow-up sessions with President’s Associates, summer interns, and respective sponsors to ensure projects were on track.•Implemented the Preventing Workplace Harassment online course for employees and supervisors which provided a consistent message and reduced the cost for classroom instruction.