Cathy Crouch Email & Phone Number

Coaches candidates and facilitates workshops involving all elements of a job search.

• Trained property Responsible Gaming teams and ensured compliance with responsible gaming policies and procedures at 40 U.S. properties.
• Consulted with property management regarding the course of action for resolving issues or having responsible gaming conversations and audited properties for compliance with Harrah’s brand standards, as well as state.
• Conducted property responsible gaming quarterly meetings to respond to questions or clarify state regulations.
• Consulted with property Responsible Gaming Chairpersons about activities related to Responsible Gaming Education Week to raise employee and customer awareness.

• Based on identified needs, designed or revised, implemented, and instructed as necessary, quality management level training receiving an overall rating of 92% outstanding.
• Facilitated quarterly company-wide management orientations for all new managers and above, averaging approximately 80 per class with an overall rating of 90% outstanding.
• Utilizing internal and external subject matter experts, designed a development a program for high potential managers and new directors that broadened their professional perspective and developed their ability to think.
• Designed and facilitated a company orientation for approximately 15 President’s summer interns and conducted regular follow-up sessions with President’s Associates, summer interns, and respective sponsors to ensure.
• Implemented the Preventing Workplace Harassment online course for employees and supervisors which provided a consistent message and reduced the cost for classroom instruction.