Catherine Deluca Email & Phone Number

Halifax, Ns

Nova Scotia, Canada

Organizational Change Manager, Project Manager and Business Analyst with over 20 years of experience in leading clients through transitions when implementing new software solutions. Ensured that change management activities were incorporated into project plans, worked with client teams at all levels from executive to end user to ensure a successful transition from current to future state. Ensure that client organizations had a toolset to move forward with the managing the reinforcement phase of the implementation.• Continued work with Avocette Technologies as contractor (Jan 2021 – Nov 2022)• Business Analysis and Product Implementation/support activities• Executed strategic planning and change management consulting projects.• Created Change Management resource materials and templates.• Achieved Certified Change Management Professional (CCMP) certification.

New Westminster, Bc

Engaged in a many case management software implementation projects in roles such as Project Manager, Business Analyst, Technical Writer and Trainer, as well as in customer support, business development, proposal / solution design, marketing activities and account management.Specific activities include:- Fit-Gap Analysis- Requirements Facilitation- Requirements / Scope Planning- Scope Estimation and Resource Planning- Project Management- Business Analysis- Technical Writing- Software Specifications / Report Specifications- Report / Data Analysis- Supervision / Team Management / Mentoring- Create and Execute User Acceptance Testing- Create and Execute Training Plans- Organization Change Management

Vancouveer, Bc

Worked with Agency Vice-President providing executive administrative support as well as project and change management activities for case management software implementation.Executive / Administrative Support Activities:- Contract management, budget analysis and statistical reporting- Proposal development- Funder and Agency Annual Report Preparation- Development and maintenance of program manuals, program forms, etc.Case Management Software Implementation Project- Coordination of stakeholder consulting group- Documentation of requirements- Liaison with supplier’s implementation team- Training, implementation, ongoing training, enhancements and change requests. - Project Management- Business Analysis- Report / Data Analysis- Create and Execute Training Plans

Applied Information Technology Diploma

Technical Writing Certificate

Bachelor Of Office Administration / Human Resources Management