Cathy Ferrel Email & Phone Number

Florida, United States

• Customer Service Specialist Technical Support Oct 2020 - Present
• Provide comprehensive customer support, including inquiry resolution and presales assistance, for a diverse range of products.
• Offer technical assistance for personal computers, major home appliances, and security system troubleshooting.
• Facilitate warranty services and collaborate with Original Equipment Manufacturers (OEMs) to ensure customer satisfaction, while also mentoring new team members and leading a customer service team.

Tampa/St. Petersburg, Florida Area

• Conducted targeted marketing initiatives, including neighborhood canvassing and remote campaigns, to promote solar energy solutions and enhance client savings on electric bills.
• Facilitated in-home product presentations and participated in events to generate leads and interest in renewable energy options.
• Managed and improved records management systems, trained staff on procedures, and handled personnel payroll and inventory oversight to streamline operational efficiency.
• Handled AR, AP, Inventory and Permits

Chicago, Illinois / Remote

• Operations Manager May 2011 - Aug 2017
• Established and implemented standard operating procedures to streamline business activities in the security and investigations sector.
• Adapted sales strategies to reflect changing market conditions and competitor movements, ensuring alignment with industry advancements.
• Oversaw budget planning, established performance metrics, and provided comprehensive reporting for account management.
• Conducted full-cycle HR functions, including recruiting, hiring, and training security personnel, alongside managing payroll responsibilities.

Employment Support HR Services, Clearwater, Florida

• Consistent and timely evaluation of candidate application data and assessment results to screen in best candidates for open positions.
• Manage candidates through the employment process, including extending interview invitations to those we wish to pursue, sending correspondence to those we do not, and marking as hired candidates in the system following.
• Review stores interview calendars with date/time availability.
• Assist in Program Technical Support Center as needed with Taleo and PeopleSoft Migrations

Clearwater Beach, Floria

• Administered all point of sale opening and closing procedures, maintenance, set-up & teardown, towel distribution, Guest & Public Information Center, Room Charges, Cabanas at Gift Shop on Beach
• Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
• Mentored, coached and trained new team members. Certified Trainer
• Resolved customer disputes with tact and professionalism
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Protected store assets and facilities by ensuring compliance with company policies and procedures

• Start-up Local Government & Education Sales ConsultantResponsible for developing new business as well as maintain existing accounts to create profitability.
• Responsible for solutions for Customers for advanced technologies (Route, Switch, Wireless, Voice, Software, Managed Services and Infrastructure) with Microsoft and Cisco
• Responsible for Cisco and Microsoft Advance Technologies Services
• Cultivated new client relationships within government, education, and commercial sectors, driving business growth.
• Administered a portfolio of client accounts, achieving revenue increases in line with set targets.
• Successfully acquired new accounts, contributing to a substantial rise in company revenue.

• Responsible for developing new business as well as maintain existing accounts to create profitability
• Successfully planned and developed start up market in Cleveland, achieving profitability within the first four months
• Doubled Sales Budget within first year
• In charge of training new Account Executives
• Cisco Sales Certification, 3COM Certification, Novell Certification, Enterasys Training
• Successfully sold Compaq (HP, IBM & Dell)Computers, Servers and Storage

Brunswick, Ohio

• Responsible for office operations including management of Inside Sales, Administration, Accounting, Warehouse
• Responsible for Imports and Exports as well as shipping throughout North America
• Negotiated contracts with Clients
• Responsible for Industrial Market place development through-out the United States
• In charge of training new Account Executives, Inside Sales and Warehouse employees.
• Set-up and Execution of Custom Accounting and Inventory System

Akron, Ohio, United States

• Construction Accountant – Accounts Payable & Receivable, General Ledger, Owner/Architect/Construction AIA Billings, Bank Reconciliations, Job Cost, Monthly Billings/Draw Requests

Chicago, Illinois, United States

• Deal directly with vendors purchasing material for construction projects, process material invoices for payment and process payment applications from subcontractors, complete AIA monthly progress billings and.
• Created and Maintained Contracts, Files, Change Orders with Subcontractors & Vendors
• Maintained/Reconciled budgets for site.
• Insurance & Bond Compliance
• Created and Submitted Submittals & RFI’s & Change Orders
• Supervised Maintenance of Vehicles, Cellular Phones & Office Equipment

Realtor

Cam Cert, Community Association Manager

Class Certification CAM

Education record