John Richardson Email & Phone Number

Washington DC-Baltimore Area

Burnaby, BC

• A SaaS developer providing the construction industry with information and technology solutions to streamline business generation, account management, RFQ, and project management activities where ascending through.
• Establish and define strategic growth and client success initiatives; identifying opportunities for continual improvement and enhanced service delivery across customer interactions.
• Oversee Customer Success team performance levels; providing ongoing coaching and mentorship.
• Design frameworks to increase retention rates, decrease churn and growing existing accounts.
• Maintain full P&L responsibility while developing operations budgets to align with sales forecasts.
• Drive elevated vendor relationship management to secure revenue enhancing rates and terms.

Burnaby, BC

• Aligned regional sales and operations management with ConstructConnect’s national and international sales and marketing activities.
• Built regional sales teams; promoting a consultative sales approach.
• Conducted cross function leadership team meetings to align operational and strategic goals.
• Provided monthly performance and sales reports for leadership team review.
• Analyzed North American construction industry market trends to develop actionable forecasts.

Burnaby, BC

• Developed and executed end-to-end sales strategies to drive new Enterprise client acquisition. overseeing sales funnel development; proposal and pitch development to contract signing.
• Drove lead generation through outside sales activity and; warm and cold market development to meet and surpass sales and revenue targets.
• Created sales teams’ targets and KPIs; regularly exceeding goals month on month.
• Focused team on expanding outreach to new markets and clients.
• Planned and executed team-building activities to promote sales performance.
• Liaised with clients to ensure seamless product implementation, addressing post-adoption challenges.

Vancouver, Canada Area

• Focusing on the Building Product Manufacturer segment, a SaaS platform optimizing lead generation, sales and marketing. With primary responsibility for spearheading new product launches across Canada and driving.
• Engineered an industry defining multiple-brand sales program, subsequently adopted across the entire North American sales structure; resulting in a doubling of the revenue base within 3 years.
• Designed innovative SaaS lead generation and marketing solutions to Canadian based building product manufacturers active in the North American construction industry.
• Developed and nurtured relationships with key industry partners; presenting market intelligence to various construction associations.
• Regularly exceeded personal sales quota expectations, year-on-year, by up to almost 150% being named to McGraw-Hill Presidents Club three consecutive years.

Vancouver, Canada Area

Business Administration And Management, General

Management Essentials Program

Education record