Cathy Ginzel Email & Phone Number

Boise, Idaho Area

• Led a global HR SAP security community and optimized the security management process and application• Developed a standard process for system testing and gained cross department acceptance • Evaluated systems and applications for improvement and participated in change requests, defects, and enhancements• Configured systems and applications to meet business needs • Assisted in the development of metric dashboards and worked with customers to determine business objectives… Show more • Led a global HR SAP security community and optimized the security management process and application• Developed a standard process for system testing and gained cross department acceptance • Evaluated systems and applications for improvement and participated in change requests, defects, and enhancements• Configured systems and applications to meet business needs • Assisted in the development of metric dashboards and worked with customers to determine business objectives • Supported efforts to leverage ITIL in the development, documentation and implementation of service delivery processes• Conducted benchmarking analysis to validate existing metrics and measure Micron’s data against external benchmarks Show less

• Maintained a strong internal and external vendor relationships• Analyzed and recommended systems for travel and mobility• Administered a global on-line booking/expense tool• Designed QC and booking scripts and maintained travel systems• Utilized my excellent customer service skills to effectively meet customer needs with an emphasis on tact and diplomacy

Boise, Idaho Area

• Developed a Field Support program for twelve customer sites in two states• Utilized my exceptional interpersonal and management skills to lead five Field Staff Specialists• Created SOP manuals and automated tools for twelve customer sites• Provided team member coaching and development opportunities • Resolved customer complaints and concerns in a fast paced, high stress environment