Cathy Hendrix Email and Phone Number

Coordinate client implementation for Cedar Gate Analytics claims data warehouse from initial implementation request through platform review with internal client team and/or clients • Create complex client reports from using advanced Excel skills

• Work with Claims Administrators to obtain medical claims data.• Analyze data file layouts and communicate needs where applicable.• Coordinate and manage various implementation projects simultaneously.• Establish and oversee deadlines for all parties involved in implementation (externally and internally).• Create client specific roadmaps for data and documentation for company-wide use.• Work closely with IT to confirm accuracy of data prior to import.• Document management.• Conduct and coordinate research projects.• Prioritize initiatives based on business needs.• Communicate with upper management the status of projects.

• System Administration including user administration, Role based security, job descriptions.• Configured UKGPro for EEO Reporting / Dashboard.• Talent Acquisition system/process restructure, implementation, troubleshooting, and administration.• Applied data analysis to Talent Acquisition module, identifying business challenges and designingpotential operational enhancements.• Created training documentation and operating workflows to enhance overall performance.• Delivered in-depth Talent Acquisition training, imparting knowledge of best practices for protectingdata and minimizing errors.• Report creation using Cognos Analytics Business Intelligence.• Developed flowcharts and diagrams to describe and lay out logical operational steps.• Resolved malfunctions with systems and programs through troubleshooting.• Evaluated and adopted new technologies to address changing industry needs.• FMLA Management• ZipWhip implementation / administration• Data analytics using advanced Microsoft Excel skills including Pivot Tables and VLOOKUP.

• Acquired Insurance Producer licensing for Life, Accident, and Health• Implementation of InfinityHR HRIS system including account setup, benefit build, coordinatingresources, data gathering and verification, best practices, testing, and training• Implementation/administration/customer training of various Benefit Administration software, includingEase.• Reviewed benefits paperwork for accuracy and completeness.• Managed continuous enrollment processes, as well as yearly enrollment periods.• Resolved implementation and operation issues with product manufacturers.• Supported business continuity and disaster recovery.• Evaluated and adopted new technologies to address changing industry needs.

• Oracle 12.1.3 System Administration supporting five separate locations.• Provided end user support for multiple Oracle modules (AP, AR, BOM, DRP, ENG, INV, OM, PO, WIP) toinclude project implementation and trouble shooting.• User Administration including creation of users, responsibilities, functions, etc.• SharePoint Administration including security, site creation, workflow creation.• Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.• Resolved malfunctions with systems and programs through troubleshooting.• Organized system infrastructure documentation and operating procedures, strengthening controls, andenhancing overall performance.

• Administrative support for VP of Operations over three divisions within Emerson• Prepared documents, reports, graphs, and presentations for executives and board members usingadvanced Microsoft Excel and PowerPoint proficiencies.• Responded to emails and other correspondence to facilitate communication and enhance businessprocesses.• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for vicepresident, and executive management team.• Worked with senior management to initiate new projects and assist in various processes.• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.• Updated executives on changing business needs by thoroughly documenting internal and clientmeetings.

• Performed day-to-day LAN and WAN administration, maintenance, and support.• Technically supported project planning team for development and implementation of proposals andsolutions to address hardware and software problems and network emergencies.• Drafted training materials and organized training sessions for new employees.• Maintained network hardware and software and monitored network to support network availability toend users.• Provided consistent support through on-call rotation duty.• Maintained technology equipment performance by configuring, diagnosing, and repairing hardware.• Managed program errors with analytical approach focused on troubleshooting, diagnosing, andresolving each problem.• Assisted computer users with technical issues remotely and at workstations.