• Efficiently and accurately executes the order management process, from entry to delivery, for assigned accounts to ensure the customer’s expectations are met. Monitor manufacturing schedules and inbound supply/inventory levels for all commercial products.• Acts as primary contact in understanding and responding to customer needs. Responds to customer inquiries expeditiously, offering alternatives and striving towards first-call resolution. • Proactively anticipates problems, and effectively resolves them before they become major issues.• Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels to ensure working capital targets are achieved.• Understands all steps of the order fulfillment process utilizing network computer systems, word processing and spreadsheet applications.• Develops relationships with Sales and Marketing Professionals to assure accurate order pricing and product on all customer orders. Provides timely, complete and direct information to communicate within the organization and the customer base. • Prepares clear, concise reports, documentation and routine customer correspondence.

Responsible for processing sales orders from placement to delivery. This involves placing the order, setting up the appropriate delivery method, and verifying the status of the order and delivery.Troubleshoot and resolve customer inquiries on order status.Promote additional sales and provides information to customers.Manages the logistic and shipping communications with sales and customers throughout the fulfillment process.Processes orders using electronic data input or purchase order documents.Keeps in daily contact with sales representatives and customers on order status and problem resolution.Performs various data entry functions throughout the day.Monitor manufacturing schedules and inbound supply/inventory levels for all commercial products.Contacts customers and other departments to efficiently coordinate and administer orders.Built client relationships by acting as the liaison between the customer service and sales teams. Fostered an environment which encouraged continual process improvements. Promptly responded to inquiries and requests from prospective customers.Responsible for preparing proposals on company business systems.

Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.Created proposals for new and repeat customer business transactions.Analyzed and reported on all customer activity, business trends, and areas of concern.Built client relationships by acting as the liaison between the customer service and sales teams.Trained peers and management team on internal system supports and implementation plans.Solved unresolved customer issues.Updated customer orders from start to finish in an accurate and timely manner.Oversaw return and exchange processes from customer to supplier.Contacted customers by phone and email in response to inquiries.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.Monitored product standards and quality-control programs.Entered and assigned new leads using CRM tools.Collaborated with designers and the editorial team on marketing materials.Managed project deadlines and monitored milestones through completion stage.Boosted website traffic by creating an integrated social media strategy.

Met all customer call guidelines including service levels, handle time and productivity.Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.Promptly responded to inquiries and requests from prospective customers.Facilitated inter-departmental communication to effectively provide customer support.Trained staff on operating procedures and company services.Followed-through on all critical inter-departmental escalations to increase customer retention rates.Adhered to all confidentiality requirements at all times.Effective liaison between customers and internal departments.Devised and published metrics to measure the organization's success in delivering world class customer service.Maintained up-to-date knowledge of product and service changes.Fostered an environment which encouraged continual process improvements.Identified individual development needs with appropriate training.Scheduled staff shifts to cover peaks and lulls in customer inquiries.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Payroll production for a multistate organization. Day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with FLSA.Pulled internal reports as requested (salaries, bonuses, hours worked).Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments.Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.Addressed and resolved general payroll-related inquires.Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.Evaluated timecards for accuracy on the regular and overtime hours

Responded to all customer inquiries thoroughly and professionally.Accurately logged all daily shipping and receiving orders.Created sales contacts with on- and off-premise accounts.Gathered, logged and monitored all shipping data.Communicated with dispatchers, warehouses and customers regarding outgoing orders.Successfully implemented new technologies and process automations to encourage continuous improvement.Filed and addressed employee complaints in accordance with company policies and government regulations.Developed and facilitated all new-hire orientations.Managed all aspects of leave administration, including employee notifications and vendor management,disability programs and health benefits.Processed unemployment claims and acted as the company representative at unemployment hearings.Created expense reports, budgets and filing systems.Coordinated dealer visitations, company special events and other employee morale functions.