Cathy Jordan Email & Phone Number

Lakeland, Florida, United States

• As Network Engagement Manager, developed long-term relationships with engineering and business stakeholders to facilitate collaborative discussions to ensure successful delivery of business strategies utilizing the data and voice infrastructure. • Added responsibilities of Enterprise Project Management that successfully project managed implementation of data, voice, wi-fi and operational cellular for 200+ properties’ projects each year, with high customer satisfaction.• Carried out delivery of first 56 colocation facilities between FedEx Ground and FedEx Express, developing new implementation processes. • Performed duties including capital budgeting and forecasting, as well as payment of vendor invoices related to delivery of VoIP services and low-voltage wiring. • Supported new and existing vendor contract renewal for network implementation services. • Audited telecom carrier services for accuracy and inventory management. • Provided executive-level reporting reflecting each department’s accomplishments.• Managed project-related outages and incidents proactively to minimize business impact and proactively managed executive communications during incident / outage. • Supervised Project Management Analyst, Sr. Project Manager, Project Manager Advisor, and Project Manager Principal.• Oversaw employee reviews, salary budgeting including merit increases, promotion decisions, awarding of annual bonus, and individual training plans.

Lakeland, Florida, United States

• Held responsibilities of Enterprise Project Management and successfully project managed implementation of data, voice, wi-fi and operational cellular for 200+ properties’ projects each year, with high customer satisfaction.• Oversaw responsibility of Service Delivery Department responsible for all telco carrier service orders for the enterprise, working with carriers for on-time delivery for data center, campus, and field voice and data services. Collaborated with networking project managers for site readiness and escalation for services in jeopardy of not making requested installation date. Enterprise ordering activity of ~800 move, add, change, and disconnect orders monthly.• Managed project teams and engineering expectations, enforcing adherence to defined processes. • Reduced team’s overtime hours by 213 (41%) hours annually.• Managed telecom carrier relationships.• Audited carrier services for accuracy, inventory management, and cost savings opportunities.• Cleaned up Telecom Expense Management System of 10,000 orders after department transitioned. • Supervised the successful transition of Telecom Expense Management vendors from Tangoe to the Calero platform.• Delivered ~200 properties’ projects each year. In addition, completed 88 front counter redesign projects for FedEx Express.• Performed duties including capital budgeting and forecasting, as well as payment of vendor VoIP implementation and low voltage wiring invoices. • Supported new and existing vendor contract renewal for network implementation services. • Supervised Project Management Analyst, Sr. Project Manager, Project Manager Advisor, and Project Manager Principal.• Carried out employee reviews, salary budgeting including merit increases, promotion decisions, awarding of annual bonus, and individual training plans.

Lakeland, Florida, United States

• Created a new department of disparate project managers across six siloed operating companies so that all operating companies' properties projects from a data and voice network perspective were managed by a single manager and reporting was at an enterprise level.• Successfully delivered ~424 properties projects annually. • Conducted successful management of FedEx Services $22M capital budget and $6M FedEx Ground low voltage wiring budget. • Developed complete work breakdown structure for all properties projects, allowing for differences in operating requirements but agnostic for all major milestones. • Developed Enterprise Project Management Playbook to document processes and successfully pass ISO9001 audit.• Developed quoting tool based off engineering standards for capital forecasting in SharePoint. • Responsible for FedEx Office Walmart project that opened 200+ locations in leased front-of-store Walmart locations.• Managed deployment of 4G cellular backup at field sites. • Directed work of Technical Service Representatives for on-site support of network Implementation dispatches within 30 days of the business start date. • Oversaw capital forecasting and carrier costs forecasting for enterprise properties project and conducted quarterly executive review meetings. • Communicated and escalated issues to Director minimum of two weeks prior to Network Ready Date and managed stakeholder's expectations. • Led development of report (ALERTS) to notify business stakeholders of any risks and risk mitigation efforts.• Guided timesheet submission of team with better than 95% accuracy. • Supervised Project Management Analyst, Sr. Project Manager, Project Manager Advisor, and Project Manager Principal.• Conducted employee reviews, salary budgeting including merit increases, promotion decisions, awarding of annual bonus, and individual training plans.

Lakeland, Florida, United States

• As Network Engagement Manager, developed long-term relationships with engineering and business stakeholders to facilitate collaborative discussions to ensure successful delivery of business strategies utilizing the data and voice infrastructure. • Managed project-related outages and incidents proactively to minimize business impact and proactively managed executive communications during incident / outage. • Supported new and existing vendor contract renewal for network implementation services. • Supervised the preparation of and presentation of executive-level dashboard reports.• Led project team that audited enterprise telco services generating $8M in annual savings.• Conducted employee reviews, salary budgeting including merit increases, promotion decisions, awarding of annual bonus, and individual training plans.