Cathy Keating Email & Phone Number

Remote

• Responsible for complete, accurate and timely processing of all designated claims, reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming telephone calls or.
• Management of AR including analysis of aged AR determining root cause issues; writing rules where appropriate to prevent errors from occurring.
• Investigating denial sources, resolving and appealing denials.

New Jersey

• Developed relationship with strategic athena clients to resolve escalated issues while promoting athena’s services to ensure client retention.
• Partnered with account executives and senior management to ensure that client’s needs were met.
• Trained new hires on Enrollment Services protocol ensuring competence in role and rapid onboarding.

Belfast, ME

• Implemented streamlined process for onboarding strategic clients resulting in a reduced time requirement and allowing the onboarding of additional clients with fewer personnel.
• Implemented usage of project plan, ensuring that all goals were met resulting in client ability to bill claims at go live.
• Proven ability to distill complicated issues into concise summaries with actionable next steps.
• Developed excellent relationships with senior management, peers, direct reports, and other stakeholders both internally and externally.
• Achieved excellent ratings for the development of direct reports and team processes.
• Worked to develop reporting to show client’s health from an Accounts Receivable aspect increasing client confidence.

Belfast, Maine

• Implemented new process for the completion of onboarding tasks for athena’s largest and most strategic clients, reducing the number of tasks touched.
• Worked with team to automate changes within the athena system.

Belfast, Maine

• Completed follow up on Medicaid claims for all states.
• Worked claims to ensure that accurate payment was received.

Searsport, ME

Managed overall operation, including advertising, business plans, budgeting and projections.

Greater Seattle Area

• Managed staff of up to 50 employees and a budget more than $1MM.
• Established and maintained excellent relationships with Senior Leadership, Franchisees and Store Managers for over 200 stores.
• Completed ongoing analysis of processes to develop efficient and cost-effective means of providing accurate financial data to store operators and corporate leaders.
• Also held other management positions during tenure with 7-Eleven.