Cathy Keating Email & Phone Number

Remote

Responsible for complete, accurate and timely processing of all designated claims, reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming telephone calls or Salesforce cases and providing information as requested or properly authorized.• Management of AR including analysis of aged AR determining root cause issues; writing rules where appropriate to prevent errors from occurring.• Investigating denial sources, resolving and appealing denials.

New Jersey

•Developed relationship with strategic athena clients to resolve escalated issues while promoting athena’s services to ensure client retention. •Partnered with account executives and senior management to ensure that client’s needs were met.•Trained new hires on Enrollment Services protocol ensuring competence in role and rapid onboarding.

Belfast, Me

• Implemented streamlined process for onboarding strategic clients resulting in a reduced time requirement and allowing the onboarding of additional clients with fewer personnel. • Implemented usage of project plan, ensuring that all goals were met resulting in client ability to bill claims at go live.• Proven ability to distill complicated issues into concise summaries with actionable next steps.• Developed excellent relationships with senior management, peers, direct reports, and other stakeholders both internally and externally. • Achieved excellent ratings for the development of direct reports and team processes.• Worked to develop reporting to show client’s health from an Accounts Receivable aspect increasing client confidence.• Interviewed/Hired new employees for various teams.

Belfast, Maine

• Implemented new process for the completion of onboarding tasks for athena’s largest and most strategic clients, reducing the number of tasks touched. • Worked with team to automate changes within the athena system.

Belfast, Maine

• Completed follow up on Medicaid claims for all states.• Worked claims to ensure that accurate payment was received.

Searsport, Me

Managed overall operation, including advertising, business plans, budgeting and projections.

Greater Seattle Area

• Managed staff of up to 50 employees and a budget more than $1MM.• Established and maintained excellent relationships with Senior Leadership, Franchisees and Store Managers for over 200 stores. • Completed ongoing analysis of processes to develop efficient and cost-effective means of providing accurate financial data to store operators and corporate leaders.• Also held other management positions during tenure with 7-Eleven.