I bring a comprehensive set of automotive knowledge that I believe will be valuable to your team. In my previous roles, I honed my abilities in up-selling, data entry and editing, providing a firm foundation for the position. My customer service, people-centric nature, and compassion have afforded me excellent motivation skills and have definitely helped me to continue to grow within my career and I believe my customer-service excellence will assist me with any role I choose moving forward.
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Assistant ManagerErin Mills Eye Care Centre Nov 2020 - Jul 2022Canada -
Brand AmbassadorMarkham Infiniti Aug 2020 - Dec 2020Markham, Ontario, Canada• Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models• Develop buyers by maintaining rapport with customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions• Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models• Determine customer’s needs by listening and asking questions• Effectively close sales• Ensure that customers understand the vehicle’s operating features, paperwork and warranty• Establish and maintain a follow-up system, which encourages repeat business referrals• Participates in sales meetings and training provided by the dealership and manufacturers -
Sales And Leasing ConsultantBolton Honda Jul 2018 - Feb 2019Bolton Honda, Caledon, On• Created and maintained excellent relationships with newand existing customers• Developed my own sales strategy in order to manage timewisely and assist customers in a highly professional andcourteous manner• Maintained extensive knowledge of all vehicle features,makes and models• Presented vehicle prices, interest, and payment numbers tocustomers and provided financial advice• Communicated with sales and finance managers in order toclose deals and maintain a loyal customer base -
Porsche ConciergePorsche Centre Downtown Toronto May 2017 - Jul 2018Toronto, Ontario, Canada•Welcoming visitors by greeting them; answering orreferring Porsche inquiries•Knowledge of essential car maintenance and salesprocedures conducted in the automotive industry•Contribute ideas, create materials, and engage in mediarelations•Oversee and manage Porsche Boutique including sales,visual merchandising and orders•Work with teams to plan and execute events; liaise with suppliersWelcoming visitors by greeting them; answering or referring Porsche inquiries•Knowledge of essential car maintenance and sales procedures conducted in the automotive industry•Contribute ideas, create materials, and engage in mediarelations•Oversee and manage Porsche Boutique including sales,visual merchandising and orders•Work with teams to plan and execute events; liaise with suppliers -
Optometrist/ Dental AssistantMavis Burnhamthorpe Clinic Nov 2011 - Mar 2017Mississauga, Ontario, Canada• Promote and conduct sales for all types of eyewear• Document all financial transactions and activities of eachpatient• Guide and assist each patient through check-in and check-out procedures• Screen patients with the use of advanced equipment• Handle customer inquiries and offer solutions• Work alongside dentist for all types of procedures (part-time)• Practice management and front desk duties• Knowledge and experience with LiveDDM and ClearDentsoftware• Sterilization of instruments and performed asepticprocedures
Cathy Lam Skills
Cathy Lam Education Details
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Aesthetician/Esthetician And Skin Care Specialist
Frequently Asked Questions about Cathy Lam
What is Cathy Lam's role at the current company?
Cathy Lam's current role is Brand Ambassador.
What schools did Cathy Lam attend?
Cathy Lam attended Humber College.
What skills is Cathy Lam known for?
Cathy Lam has skills like Customer Service, Administrative Assistance, Service Coordination, Retail Buying, Sales, Inventory Control, Microsoft Word, Strategic Planning, Bookkeeping, Training, Telephone Reception, Receptionist Duties.
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