• Received Best of Best Award nominated by colleagues, internal counterparts and management recognizing achievements in Finance, Customer, Operations and People• Research terms and conditions of the Securities’ reorganization by verifying details with the Company and locating the Circular/ Prospectus and determined residency restrictions and the tax consequences affiliated with the offer to ensure that clients are submitted to the right offer• Monitor, process, prepare and balance all… Show more • Received Best of Best Award nominated by colleagues, internal counterparts and management recognizing achievements in Finance, Customer, Operations and People• Research terms and conditions of the Securities’ reorganization by verifying details with the Company and locating the Circular/ Prospectus and determined residency restrictions and the tax consequences affiliated with the offer to ensure that clients are submitted to the right offer• Monitor, process, prepare and balance all entries relating to mandatory/voluntary corporate actions• Prepare transaction file for upload to Lending application to take down stock borrow loan positions ensuring the collateral value and rates are correct to mitigate exposure• Calculate whether the Offer is profitable to determine if unresponsive accounts should be contacted • Advise Cash Management of any excessive cash movements which could affect the Firm’s cash position• Review and assess all upcoming Corporate Actions against Depository notices and Company Circulars and ensuring that all pertinent details and tax consequences are identified• Provide lending adjustment on all corporate actions to the Lending team. • Reconcile internal accounts daily to ensure all outstanding items are researched and cleared within 48 hours• Manage all day to day operations for Maturities and Bond redemptions• Resolve problems related to transaction processing including unbalanced files and time-sensitive issues• Build strong partnerships with key stakeholders, in particular Prime Brokerage business units; maintain a good working relationship with various external and internal clients• Assist with departmental training and cross-training efforts for new and existing staff Show less

• Ensured the accurate and timely processing of all cash dividends and interest payments• Collected and researched all information associated with dividend distributions (record date, payable date, tax status, etc.)• Reviewed and processed depository stock or cash elections with specified timeframes• Ensured that the “stock record takeoffs ” are received and balanced daily• Reviewed Unallocated funds for missing Take-off for Holders Trust on a daily basis – no take off is… Show more • Ensured the accurate and timely processing of all cash dividends and interest payments• Collected and researched all information associated with dividend distributions (record date, payable date, tax status, etc.)• Reviewed and processed depository stock or cash elections with specified timeframes• Ensured that the “stock record takeoffs ” are received and balanced daily• Reviewed Unallocated funds for missing Take-off for Holders Trust on a daily basis – no take off is generated, check Unallocated for missing securities and then set up a Take-off• Coordinated with Settlements group to make certain unsettled trades in excess 1 million in value are processed to avoid overnight interest claims• Processed interest payments to client’s account and determined/submitted claims on trades that were not executed with negative accrued interest• Processed Optional Income transactions accurately on a timely basis• Solved problems of an unusual nature including identifying the cause of the problem and what is required to prevent a recurrence• took instructions and settled incoming and outgoing claims with other institutions• claimed other institutions for payments resulting from fail trades and lending positions• Reviewed for discrepancies within BFS system and investigate• Reconciled payments against all Depositories/Custodians and reviewed outstanding balances in control accounts Show less

• Interacted effectively with customers of a wide range of social and cultural backgrounds • Communicated effectively with customer via telephone, email and in-person ensuring well polished written and verbal communication skills• Provided customers with pragmatic solutions effectively leveraging company products and service to generate win-win outcomes• Presented the value of dealership service to customers, and sell additional services using up selling, cross selling and… Show more • Interacted effectively with customers of a wide range of social and cultural backgrounds • Communicated effectively with customer via telephone, email and in-person ensuring well polished written and verbal communication skills• Provided customers with pragmatic solutions effectively leveraging company products and service to generate win-win outcomes• Presented the value of dealership service to customers, and sell additional services using up selling, cross selling and consultative selling as appropriate• Analyzed, investigated and resolved customer problems and concerns in a timely, effective and professional manner Show less

• Generated new accounts while servicing and maintaining existing accounts using effective relationship building and communication skills• Administered a bi-weekly payroll for 25 to 30 employees using the ADP system • Managed challenging customers while responding promptly to customer needs• Developed innovative approaches and assisted product marketing