Cathy Lam
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Cathy Lam Email & Phone Number

Technical Support Analyst | Bilingual | Oracle Financial Cloud ERP Helping Clients with Their Technical Problems at Self-employed
Location: Greater Toronto Area, Canada, Canada 4 work roles 2 schools
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Current company
Self-employed
Role
Technical Support Analyst | Bilingual | Oracle Financial Cloud ERP Helping Clients with Their Technical Problems
Location
Greater Toronto Area, Canada, Canada

Who is Cathy Lam? Overview

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Cathy Lam is listed as Technical Support Analyst | Bilingual | Oracle Financial Cloud ERP Helping Clients with Their Technical Problems at Self-employed, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Cathy Lam.

Cathy Lam previously worked as French Tutor at Self-Employed and Bilingual Technical Specialist at Oracle. Cathy Lam holds Bachelor'S Degree, Sciences from Mcgill University.

Profile bio

About Cathy Lam

Cathy was a member of the Oracle Applications Support Team providing all technical support to over 5000 worldwide customers.I collaborated extensively with Oracle E-Business Suite Technical & Functional Consultants during various stages of an ERP project life cycle to attain successful completion.I am a Bilingual Subject Matter Expert for Pre/Post Production Implementation and Customer Support.I demonstrate Resilience and Ability to troubleshoot functional and technical issues under pressure.I possess Excellent Communication Skills and have demonstrated this through presentations and regular communication with customers / front end users.12+ years delivering Oracle Applications Technical Support.10+ years providing Oracle Applications Functional Support.5+ years of Hands-on Testing Data.5+ years of Proactive Customer Service.

Current workplace

Cathy Lam's current company

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Self-employed
Self-Employed
Technical Support Analyst | Bilingual | Oracle Financial Cloud ERP Helping Clients with Their Technical Problems
4 roles · 26 years

Cathy Lam work experience

A career timeline built from the work history available for this profile.

French Tutor

Current
Self-Employed

Learning new technologies and skills online. Tutor individuals in French to gain acceptance to top French Universities.Volunteer coaching adult students desiring to succeed in a bilingual career.Travel the world to learn new cultures and explore new countries.

Jul 2008 - Present

Bilingual Technical Specialist

Ontario, Canada

✯As a professional Functional and Technical Specialist I am known for delivering five star customer service, expert in using existing or creating new technologies to effectively convey information while maintaining the company standards.✯I help improve business efficiency with my mastery in debugging issues/problems in order to improve the performance of.

Feb 2010 - Jul 2020

Bilingual Senior Technical Support Engineer

Mississauga, Ontario, Canada

As the subject matter expert (SME) took ownership of resolving complex issues and managing escalations for critical accounts through the collaboration of cross-functional teams, and product managers, developers, support managers, and directors. Acted as a liaison between Oracle Support Engineers and Oracle Development. Worked with both groups towards a.

2000 - 2010 ~10 yrs

Bilingual Technical Functional Support Analyst

Mississauga, Ontario, Canada

Assisted Oracle customers in troubleshooting and diagnosing problems install, upgrade, configure or maintain Oracle E-Business Suite instances and underlying technology stack components.

Feb 1996 - 2000
2 education records

Cathy Lam education

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What company does Cathy Lam work for?

Cathy Lam works for Self-employed.

What is Cathy Lam's role at Self-employed?

Cathy Lam is listed as Technical Support Analyst | Bilingual | Oracle Financial Cloud ERP Helping Clients with Their Technical Problems at Self-employed.

Where is Cathy Lam based?

Cathy Lam is based in Greater Toronto Area, Canada, Canada while working with Self-employed.

What companies has Cathy Lam worked for?

Cathy Lam has worked for Self-Employed and Oracle.

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What schools did Cathy Lam attend?

Cathy Lam holds Bachelor'S Degree, Sciences from Mcgill University.

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