Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Cathy Lam is listed as French Tutor at Self-employed, based in Greater Toronto Area, Canada. AeroLeads shows a matched LinkedIn profile for Cathy Lam.
Cathy Lam previously worked as Bilingual Technical Specialist at Oracle and Bilingual Senior Technical Support Engineer at Oracle. Cathy Lam holds Bachelor'S Degree, Sciences from Mcgill University.
Cathy was a member of the Oracle Applications Support Team providing all technical support to over 5000 worldwide customers.I collaborated extensively with Oracle E-Business Suite Technical & Functional Consultants during various stages of an ERP project life cycle to attain successful completion.I am a Bilingual Subject Matter Expert for Pre/Post Production Implementation and Customer Support.I demonstrate Resilience and Ability to troubleshoot functional and technical issues under pressure.I possess Excellent Communication Skills and have demonstrated this through presentations and regular communication with customers / front end users.12+ years delivering Oracle Applications Technical Support.10+ years providing Oracle Applications Functional Support.5+ years of Hands-on Testing Data.5+ years of Proactive Customer Service.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Learning new technologies and skills online. Tutor individuals in French to gain acceptance to top French Universities.Volunteer coaching adult students desiring to succeed in a bilingual career.Travel the world to learn new cultures and explore new countries.
Ontario, Canada
✯As a professional Functional and Technical Specialist I am known for delivering five star customer service, expert in using existing or creating new technologies to effectively convey information while maintaining the company standards.✯I help improve business efficiency with my mastery in debugging issues/problems in order to improve the performance of the business.✯I am continuously growing my technical expertise as the tools and standards change, staying on top of industry… Show more ✯As a professional Functional and Technical Specialist I am known for delivering five star customer service, expert in using existing or creating new technologies to effectively convey information while maintaining the company standards.✯I help improve business efficiency with my mastery in debugging issues/problems in order to improve the performance of the business.✯I am continuously growing my technical expertise as the tools and standards change, staying on top of industry trends to deliver a high quality product . Show less
Mississauga, Ontario, Canada
As the subject matter expert (SME) took ownership of resolving complex issues and managing escalations for critical accounts through the collaboration of cross-functional teams, and product managers, developers, support managers, and directors. Acted as a liaison between Oracle Support Engineers and Oracle Development. Worked with both groups towards a resolution when code Bugs/ Enhancement Requests are identified. Experienced in setting up internal Oracle E-Business Suite… Show more As the subject matter expert (SME) took ownership of resolving complex issues and managing escalations for critical accounts through the collaboration of cross-functional teams, and product managers, developers, support managers, and directors. Acted as a liaison between Oracle Support Engineers and Oracle Development. Worked with both groups towards a resolution when code Bugs/ Enhancement Requests are identified. Experienced in setting up internal Oracle E-Business Suite configurations to provide very detailed test cases to illustrate problems on internal test instances when presented to development via a bug. Show less
Mississauga, Ontario, Canada
Assisted Oracle customers in troubleshooting and diagnosing problems install, upgrade, configure or maintain Oracle E-Business Suite instances and underlying technology stack components.
Quick answers generated from the profile data available on this page.
Cathy Lam works for Self-employed.
Cathy Lam is listed as French Tutor at Self-employed.
Cathy Lam is based in Greater Toronto Area, Canada while working with Self-employed.
Cathy Lam has worked for Self-Employed and Oracle.
You can use AeroLeads to view verified contact signals for Cathy Lam at Self-employed, including work email, phone, and LinkedIn data when available.
Cathy Lam holds Bachelor'S Degree, Sciences from Mcgill University.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Cathy Lam you were looking for.
View similar profiles
