Servant Leadership Team Member and Trusted Advisor: Reporting to the Executive Director, responsibilities include serving as the primary business interface for obtaining requirements to lead in the delivery of over 40 technical engineering, and professional development learning products while managing the performance of a local and remote team, and an instructor pool of more than 42 experienced engineers:• Lead relationships with business leaders; understand business goals and align training needs.• Ensure timely delivery of training programs• Lead internal skills workshops for professional development• Provide leadership to the Learning and Development Department and align the team to act as strategic business partners to understand business goals, issues, and needs• Identify and procure external training resources to maximize training efficiency.

• Spearheaded operations training initiatives as Trusted Advisor to the CEO, resulting in a 20% increase in employee performance metrics within the first two months.• Lead a team of learning consultants, managed professional development programs; mentored and coached, resulting in a 30% improvement in project completion rates.• Established partnerships across diverse business segments, facilitating the alignment of talent strategies with operational processes.• Successfully completed critical projects to specifications, meeting deadlines and budgets despite constantly evolving requirements, ensuring seamless operations across departments.• Implemented strategies to mitigate the impact of changing schedules and cross-team dependencies, resulting in a 25% reduction in project delays and improved overall efficiency.

• Lead the Training Department -- managing a team to ensure industry compliance and safety of over 200 field technicians, resulting in a 20% decrease in safety hazards and an increase in safety compliance.• Orchestrated the establishment and expansion of the training department, devising a comprehensive roadmap aligned with business learning objectives, resulting in a 30% improvement in employee skill proficiency within 12 months.• Crafted and executed a strategic plan for organizational learning initiatives, achieving a 25% increase in employee engagement with training programs and a 20% rise in overall learning retention rates.• Developed Leadership Competency Model and skills matrix and drove employee learning engagement by 75% with the implementation of leadership training.• Managed a geographically dispersed training team, fostering a culture of excellence and achieving 100% participation adoption in a newly introduced "Mini University" program, enhancing employee skill development across locations.• Led end-to-end management of training projects, ensuring successful program development and rollout within allocated budgets, resulting in a 15% reduction in project costs while maintaining high-quality standards.• Oversaw vendor relationships and directed the implementation, training, and management of a new Learning Management System (LMS), enhancing training delivery efficiency by 20% and streamlining content accessibility for employees.• Established success rate of learning metrics.• Provided regular reports to Executive Leadership on learning and development metrics.

Key Accomplishments: Led multi-location training team, execution of programs, and closed performance gaps across seven lines of business. • Lead the Operations Training Department -- managing a global diverse team to ensure the success of onboarding for 5 business units.• Spearheaded the buildout of a new multi-location training team, resulting in a 40% increase in training capacity and a 25% improvement in employee performance within the first year.• Collaborated with HR Business Partners, department heads, and cross-functional teams to ensure alignment with overall business goals.• Developed, deployed, and monitored Individual Development Action Plans (IDAP) for team members, leading to a 15% increase in employee satisfaction and a 20% rise in retention rates.• Directed the strategy for new hire training and onboarding across four business areas, resulting in a 30% reduction in onboarding time and a seamless integration of new employees into company culture.• Directed the analysis, design, development, evaluation, and improvement of training programs, leading to a 20% increase in training effectiveness and alignment with organizational goals.• Oversaw the buildout and training initiatives for a merger and contact center buildout, establishing a cross-functional training team that facilitated a smooth transition, resulting in a 15% increase in customer satisfaction ratings and a 10% improvement in operational efficiency.• Established success rate of learning metrics.• Provided regular reports to Executive Leadership on learning and development metrics.

Achievement: Leadership Award, April 2016.• Spearheaded technical learning initiatives as a contractor, resulting in a 20% improvement in employee proficiency and a 15% increase in the successful application of technical skills within the organization.• Translated business requirements into defined virtual solutions, leading to a 25% reduction in training costs and a 30% increase in training accessibility for remote employees.• Led research on new techniques and industry trends in technical training, facilitating the adoption of innovative approaches that resulted in a 10% increase in employee engagement and knowledge retention.• Developed Leadership Competency Model and skills matrix which drove employee learning engagement by 75% with the implementation of leadership training.• Directed needs analysis and developed learning objectives, ensuring alignment with organizational goals and objectives, and achieving a 20% improvement in training program effectiveness.• Facilitated a cross-functional strategic approach to onboarding experiences for technical solution architects, resulting in a 15% decrease in onboarding time and a 25% increase in employee satisfaction with the onboarding process.

• Led the strategy and execution of technical training initiatives, resulting in a 25% improvement in employee proficiency and a 20% increase in customer satisfaction among over two hundred banking product customers.• Oversaw a multi-location training team, developing, deploying, and monitoring Individual Development Action Plans (IDAP), leading to a 30% increase in employee retention and a 15% rise in team productivity.• Developed Competency Model and skills matrix which drove employee engagement by 75% with the implementation of leadership training.• Provided coaching and mentoring to the team, resulting in a 20% enhancement in employee performance and a 25% increase in employee satisfaction with their career development opportunities.• Managed schedules and deployment of learning experiences for over two hundred banking product customers, ensuring timely delivery and a 15% decrease in training turnaround time.• Implemented virtual training across business areas and conducted focus group sessions to evaluate the effectiveness of blended learning solutions, resulting in a 20% improvement in training effectiveness and a 10% increase in employee engagement with training materials.

• Led the buildout of a company-wide leadership development program and mini-university, achieving 100% adoption, resulting in a 30% increase in leadership effectiveness and a 25% improvement in employee retention.• Project-managed the implementation of a customized learning management system and the development of a testing team and corporate HQ trainers, leading to a 20% increase in training efficiency and a 15% reduction in training costs.• Spearheaded the build of a mini-university, including a virtual training experience for remote teammates, resulting in a 25% increase in accessibility to training materials and a 20% rise in employee engagement with learning initiatives.• Improved organizational effectiveness by developing and deploying learning solutions aimed at enhancing leadership skills, improving productivity, and fostering a learning culture, leading to a 15% increase in overall company performance metrics.• Drove a shift towards a learning culture within the organization, resulting in a 20% increase in employee participation in training programs and a 10% improvement in knowledge retention rates across teams.

Facilitated undergraduate courses in Business and Management. Courses encompassed: Business Communication, Organizational Leadership, Organizational Ethics and Social Responsibility, Organizational Behavior, Organizational Negotiations; and Innovation, Design and Creativity for a Competitive Advantage.

Lead projects from end-to-end using six sigma and project management methodologies. Trained subject matter experts using JIT (Just in Time) methodology and facilitated process mapping sessions: planned, coordinated and organized activities / projects associated with continuous improvement efforts – meeting objectives within a 90-day timeframe, post RPI (Rapid Process Improvement). Developed and wrote project management documentation (i.e., project charters, SIPOC (Supplier, Input, Processes, Output and Customers), schedules, implementation plans, project plans and communication plans); prepared and presented executive briefings, including recommendations for action. Managed the work of subject matter experts to ensure deliverables were met in a timely manner.