Cathy Norton Email & Phone Number

Morrisville, North Carolina, United States

➤ Collaborated with client to understand their objectives and developed strategic solutions to achieve key goals➤ Maintained program execution schedule from project kick-off through implementation, provided ongoing client support➤ Proactively promoted company products and services to ensure maximum client contract value from use of the SaaS-based collaborative engagement and insights management platform➤ Retained clients by creating and delivering strategic business reviews to secure license renewal➤ Brain-stormed with internal business development and marketing teams to up-sell and cross-sell products and services➤ Regularly hosted webcast meetings to demonstrate, educate and align broader client team members with the benefits included in their license➤ Instrumental in increasing medical device client's license utilization by 45% in the first half of 2022

Morrisville, Nc

➤ Successfully managed multiple pharmaceutical and medical benefit access and adherence programs on behalf of pharmaceutical company clients while serving as the primary business contact for clients.➤ Consistently helped close new business with existing clients by providing program excellence and strategically balancing competing priorities, leading to achieving higher than 100% biannual performance bonus.➤ Defined program strategy and roadmap to determine the best solution for client projects in accordance with SOW, maintaining and executing contracts while managing program budgets and finding innovative ways to reduce expenses.➤ Demonstrated enduring commitment to being Trusted Advisor to clients, sought out for guidance and advocate internally for customer best interests while balancing long-term financial benefits and risks for TrialCard.➤ Developed and delivered in-person presentations, program progress reports and formal Business Reviews to clients, providing statistical analysis on client ROI for programs to drive client business decisions.➤ Identified, measured and monitored KPIs to develop data-driven recommendations that promote innovation as well as integrate new solutions, strategies and concepts to improve program results and design.➤ Led client-driven interests among cross-functional areas including IT, Operations, Pharmacy Trades, Finance, Sales, and Production to ensure program goals are met➤ Resolved complex patient issues in collaboration with client and internal teams, working directly with patients/caregivers as needed➤ Effectively managed client deliverables by coordinating with shared vendors - data aggregators, specialty pharmacies, patient HUBS, and creative marketing agencies.➤ Served as Subject Matter Expert on the Pharmacy/Medical Benefit Program within the Client Services team, leveraging a commanding knowledge and expertise in all company systems and services.

Morrisville, Nc

Cary, Nc

San Francisco Bay Area, Ca

➤ Successfully crafted innovative pharmacy business solutions through deep knowledge of company and competitive products and drove drug sales to 30+ major health systems in Northern California.➤ Strategically managed a territory of $200MM in drug sales, including developing 15 new leads in 2011, while closing sales of cost-tracking solutions by promoting a new use for the product, resulting in $136K in new business.➤ Leveraged a deep understanding of hospital pharmacy operations and technology to build credibility with customers and consistently achieved high scores in quarterly customer satisfaction surveys.➤ Fostered positive relationships with competitive hospitals' pharmacy directors and buyers. Primary business contact for critical customer issues - facilitated collaboration with internal teams to achieve problem resolution.

San Francisco Bay Area, Ca

➤ Managed hospital/retail pharmacy implementations of specialized (340B) purchasing and managed inventory software. ➤ Advised and trained hospital staff on pre-installation tasks and system operation. ➤ Responsible for overseeing compliance of customer deliverables as outlined in SOW, problem resolution/escalation and on-going communication to ensure client satisfaction.➤ Successfully coordinated all project team interaction with internal corporate resources as well as hospital staff – (Engineering, Supply Chain Management, Pharmacy and Hospital Information Systems staff) throughout more than 25 project life cycles.➤ Successfully led ABDC’s Managed Inventory BETA project with major national account Costco➤ Executed first integration of 340B software with competitors’ purchasing system software➤ Created implementation and training guide for use with competitors’ software➤ Provided solution expertise at key sales meetings to help close $300,000 in solution sales

Barcelona, Spain

➤ Accelerated revenue flow through the completion of 10 nursing unit implementations in 9 weeks (UK) and supported closing sales in Europe by demonstrating product know-how at strategic meetings.➤ Established Pyxis’s first partnerships with international distributors in Europe and managed the Pyxis system (automated drug-dispensing cabinets) installations throughout the European continent as well as in the southern region of the United States.➤ Led hardware/software implementations, trained pharmacy and nursing hospital staff and European vendors workforce. Trained and mentored 7 permanent European Application Specialists to operate proficiently on their own.➤ Independently executed project launches, post go-live support, field service and sales support, effectively became liaison between European distributors and corporate management in the USA. ➤ Implemented a hospital-wide system for a premier, private hospital in Sao Paulo, Brazil and subsequently rescued key hospital account in Chile with software customization and providing in-depth consultation in Spanish.

Atlanta, Ga