Zephyr’s drive is to eradicate toxic workplaces by connecting great small businesses with great employees. We believe everyone deserves a life they love, and that we all spend too much time at work to not enjoy our jobs. By helping small business employers who value their teams, we aim to help more people live meaningful lives through their work.

• Successfully managed 80 clients from banks and credit unions from various regions around the world and managed client expectations by ensuring the delivery of the highest quality service• Oversaw the completion of multiple successful projects simultaneously and reported back to key stakeholders and upper management • Analyzed reports and established project objectives. Recommended new approaches, policies and procedures to improve the efficiency of each project• Maintained direct relationships with clients and vendors by providing support, information, and guidance• Handled vital records, such as, budgets, estimates and project schedules, and provided monthly reports• Hosted daily and weekly meetings with client and vendors to communicate project progress and ensured deadlines were met• Engaged with clients to identify innovative solutions to address evolving business needs relating to Diebold Nixdorf’s technologies• Facilitated a quick resolution through client calls/emails to address equipment, service and contract inconsistencies• Supported and helped execute different organizational initiatives that improved departmental and overall performance• Provided technical leadership by assigning project tasks and mentored team members with day-to-day issues and questions• Engaged with various sales, systems, service, and support associates at various levels to develop account strategies and action plans that contributed to the overall success of Diebold Nixdorf• Assisted in the creation of multiple internal and external processes and executed training objectives to various teams