Addressed customer concerns and resolve customer complaints. Providing customer service where customers may be confrontational or strained. Follow up outbound phone calls to ensure customer satisfaction.● Scheduled appointments via phone or email for potential customers to visit the dealership. Coordinate with guests and sales management team/personnel to ensure smooth visits. Initiate post-sale surveys or reviews to gather feedback and monitor customer experience.● Created three user-friendly reports for the General manager and management team that provide detailed information on cars at different levels of sales, Customer Satisfaction on new vehicles, and the last report on Team numbers and goals● Used friendly tone, effective listening skills, and interacting directly with customers to communicate customer needs with a multi-Line telephone system, emails, direct letters, and texts.● Professional experience working in an office environment with confidential files and personal information. Experience with Advent DMS.

2+ years of experience working as a Product Concierge in a software development-based environment.● Led the transition to a paperless practice by implementing a faster, safer, and more accurate electronic bookingsystem.● Collaborated with supervisor on customer follow-up regarding satisfaction and logged data onto CRM. Spoke withcustomers to resolve issues to increase customer satisfaction.● Provided weekly reports to GM and sales managers based on the results of customer satisfaction, which was used inmarketing campaigns and personalized communication.● Handled confidential files and personal information, as well as experience in multi-line telephone system

Created training brochures for the boarding of new receptionists. This document is still being used as of recent to provide training.● Wrote handwritten notes of gratitude to every car sale.● Keeping a UPS log of income and outgoing mail with tracking numbers for the Financial Business office.● Provided receipts through CDK for all forms of payment, including Cash, Credit, Personal Check, Business Checks, Cashier's Check, and balancing daily monetary intake to close out the day.

• Review and prioritize daily tasks in our CRM system.• Proactively confirm morning appointments through phone calls, text messages, or emails.• Conduct timely follow-ups with customers from the previous day's appointments using their preferred communication methods.• Collaborate with your supervisor to assess daily appointments and identify potential areas where assistance may be required.• Efficiently reschedule appointments for customers who did not show up on the previous day.• Initiate contact with customers who visited but did not make a purchase, utilizing effective customer service follow-up approaches.• Reach out to eligible customers who may qualify for special offers or promotions such as Private Cash or Early Bird Incentives.• Analyze lease end and renewal opportunities for customers, ensuring proactive engagement and personalized recommendations.• Engage in constructive discussions with your supervisor, providing updates on daily activities and progress.• Make diligent efforts to contact customers whom you were unable to reach earlier, demonstrating persistence and effective communication skills.• Focus on scheduling appointments to meet the target of an average of 8 new appointments per day.• Consistently achieve the daily outbound call quota of 50 to 70 calls, maintaining active and productive customer engagement.

Managing cash register and ringing customers up with cash and credit card transactions-Responsible of greeting customers and making sure to build a friendly and positive environment.-Assisting in opening store duties, which involves cleaning, making preparations for the day and making sure everything is presentable and available. Closing my shift involved recounting the till to set up a smooth transaction for the next shift coming in or closing for the night.-Welcoming attitude to enhance customer understanding of deals or products available for them and responding to all merchandise requests. Communicating with customers to form confident purchases and assisting with check out and purchase satisfaction.