Cathy Taylor Email and Phone Number

Currently I serve as the Assistant Social Service Worker, Assistant Admissions Director, and Vendor Contact Liaison. I help to identify concerns with family members and their loved ones on quality of care, discharge plans, and long term care goals. Also I initiated the discharge processes, and assist on clinical documentation. In the admissions aspect of my current position, I assist to evaluate the potential admissions, verify insurance/ funds of the family or potential resident, and aide in the transfer arrangements to make for an easy transition to our facility. In addition to my other job duties, I also schedule and organize family nights for our residents and their families, as well as fundraising activities for our facility. I have recently been promoted from the job title of Assistant Business Office Manager in which on a daily basis I answered incoming calls, managed accounts payable for the facility, authorized purchases, maintained operating petty cash as well as resident funds, helped to organize community outreach gatherings, as well as after hour events for residents and family members. In this position, I also scheduled and organized care plan meetings with families for our facility, and recently have been given the honor of employee of the month, based on hard work, dedication, and going “above and beyond” for the good of our residents and the facility.

As the Assistant Business Office Manager on a daily basis I answered incoming calls, managed accounts payable for the facility, authorized purchases, maintained operating petty cash as well as resident funds, helped to organize community outreach gatherings, as well as after hour events for residents and family members. In this position, and I also scheduled and organized care plan meetings with families for our facility.

As an Office Representative my job duties included greeting customers in the office and over the phone, established working relationships to meet their insurance needs, schedule appointments, quoted insurance, made daily sales, and I also coordinated with lien holders and mortgagees to meet the required necessity for their home and auto purchases. I have recently and successfully completed the Virginia Property/ Casualty and Life/ Health Insurance curriculum and am fully licensed to sell insurance in this state.

As the Assistant Activities Director, focusing on the resident’s mental, and physical well being was a key concept that I took into consideration when planning activities, and I completed weekly evaluations to accommodate for those needs, also I escorted residents to and from activities, created new and exciting challenges as well as crafts for residents to participate in, maintained scheduling monthly calendars of activities and distributed them, and corresponded with new and existing volunteers for the facility to maintain schedules and their involvement in the activities department. I served as the President of the Employee Council, and headed the fund raising efforts for the Valerie Fund by organizing and hosting a plethora of events, that successfully raised 10,000 dollars for our charity, conducted monthly meetings with administrative and nursing staff to maintain interdepartmental communications and addressed issues of the facility, maintained employee checking accounts, distributed checks as needed.

As the Office Manager and receptionist, my duties included making sales, stocking medications, and merchandise, refilling medications, scheduling appointments, assisting the Veterinarian in surgery and restraining animals, making deposits, maintaining the cash drawers, and keeping inventory stocked.

On a daily basis I established customer relationships with the bank and it’s customers using computer based systems, scanned and received documents pertaining to government regulations, and processed cash and non-cash transactions. I was also responsible for maintaining monthly audits and reports, answering phone calls, troubleshooting issues and evaluating their banking needs while assisting to establish required accounts, and maintaining my cash drawer. I am familiar with computer programs such as Microsoft Word, Excel, Navigator, Premier Teller, Business Process Manager, and have previous educational courses for these programs.