Cathy Ramunno Email and Phone Number

• Executive IT Leadership - Interim information technology executive, responsible for on-shore and off-shore development and quality assurance, client onboarding, user experience, and production support. Ensured compliance with Sarbanes-Oxley and implemented SOC2 controls. • Enterprise Project Management Office –SME for EPMO creation. Created metrics and dashboard reporting and implemented best practices for change management, risk management and resource allocation.• Vendor Management - Led an $8 million/year Medicaid dental administrator contract implementation. Directed the web-based self-service offering, improving access to care and reducing providers’ administrative burden. • Procurement & Contract Management – Procured and implemented $200 million Customer Services contract. Defined strategy and re-engineered business processes. Led the selection team and served as interim Contract Manager.• eCommerce – Redesigned B2B, B2C and EDI processes to improve product delivery and customer service. Consolidated product and pricing data to support global sales. • Medicaid Management Information Systems – Determined technical and operational requirements for a $130 million MMIS replacement. Set strategic direction for self-service capabilities. Provided Medicaid Information Technology Architecture (MITA) and CMS Certification expertise.• Health Care Claiming – Product Owner for web- and mobile-based claiming of administrative and direct services by atypical providers. Implemented EDI transactions for dental and medical providers. • HIPAA Compliance - Led $37 million compliance effort for HIPAA-mandated EDI transactions and privacy protections. • Health Insurance Exchange (HIX) – Defined the technical and operational needs for the nation’s first HIX. Led vendor selection and integration with state systems.

• Operational Crisis Management – Provided crisis intervention to a state Medicaid agency in response to the chaos of a failed major system implementation. Identified strategic and actionable improvements to eligibility call center operations. Determined most pressing system issues for resolution to improve operations and developed workarounds. Recommended short and long term changes to call center and leadership structure and provided a path forward.• Operations Monitoring - Designed dashboard reporting strategies, metrics and processes to support the merger of two behavioral health entities. Established executive-level operational reporting.

Cambient was a privately held consulting firm which built custom software solutions for its clients.• Managed the scope and deliverables for a retail database development project. Integrated technology and business practices from three companies as part of a merger and acquisition. • Led Cambient’s project management practice area.

MPRO is a health care quality improvement organization, serving Federal, State, and County health and human services agencies.• Set strategic technology direction and policy, and provided overall technology leadership to the organization. • Managed a team of 20 Information Technology professionals. • Upgraded existing information resources, implemented new technologies and upgraded knowledge base of company technical and business staff.