Cathy Weeks Email & Phone Number

Senior Business Execution Consultant. Responsible for high-profile documentation used in regulatory, audit, compliance and governance, asset and configuration management (focus on cell phones, laptops, and branch bank tools), gap analysis, development, and implementation of the CMDB Logical Data Model used by management, ServiceNow developers, regulators, auditors, and internal customers. Assisted with the transition from Remedy to ServiceNow. Led small teams for short-term projects such as… Show more Senior Business Execution Consultant. Responsible for high-profile documentation used in regulatory, audit, compliance and governance, asset and configuration management (focus on cell phones, laptops, and branch bank tools), gap analysis, development, and implementation of the CMDB Logical Data Model used by management, ServiceNow developers, regulators, auditors, and internal customers. Assisted with the transition from Remedy to ServiceNow. Led small teams for short-term projects such as re-writing existing documentation and confirming the accuracy and data quality of the previous version of the Logical Data Model. Show less

Minneapolis, Mn

Process Documentation Specialist for Asset Management Security – Wrote process documentation, developed process controls, and wrote project milestone white papers of varying lengths from five pages to over 100 pages. This included developing process flows for technology end-of-life asset management (software and hardware) for the Information Technology Asset Management group. In addition, I worked closely with many different subject matter experts, asset owners, and process developers to… Show more Process Documentation Specialist for Asset Management Security – Wrote process documentation, developed process controls, and wrote project milestone white papers of varying lengths from five pages to over 100 pages. This included developing process flows for technology end-of-life asset management (software and hardware) for the Information Technology Asset Management group. In addition, I worked closely with many different subject matter experts, asset owners, and process developers to develop process improvements and control points and assisted the team in gathering evidence of regulation and policy compliance, security enhancement, and efficiency improvements for federal regulators. Show less

Minneapolis, Mn

Process Documentation Specialist, Financial tracking, and Metrics and Reporting Specialist – Wrote process documentation for the CCT Telephony group within Wells Fargo. Responsible for budget and financial forecasting and tracking, SharePoint administration, performance and metrics reporting for a 25-member team, and creating financial process documentation used in internal financial training across the country at Wells Fargo locations.

Minneapolis, Minnesota, United States

Process Documentation and Improvement Specialist and Technical Writer (Contractor) – Developed standard operating procedures and documented and improved processes for a major project within Schwan Consumer Brands. This included product distribution, warehouse processes, temperature regulation, complex technical documentation, and problem diagnosis flow charts for the B2B system between Schwan’s SAP Inventory system and 3rd Party vendor WMS systems. Created an organized, easy-to-use… Show more Process Documentation and Improvement Specialist and Technical Writer (Contractor) – Developed standard operating procedures and documented and improved processes for a major project within Schwan Consumer Brands. This included product distribution, warehouse processes, temperature regulation, complex technical documentation, and problem diagnosis flow charts for the B2B system between Schwan’s SAP Inventory system and 3rd Party vendor WMS systems. Created an organized, easy-to-use, consolidated internal SOP site for all SCB manuals using a SharePoint content management system. Brought back for a second major project to introduce SAP to the field warehouses. Documented all SAP processes clearly and concisely using images, screen captures, photos, and brief text to illustrate the process, and also developed training materials and SAP user manuals for warehouse employees. Show less

Long Term Substitute teaching full-time English for a teacher on maternity leave, part-time English teacher and successfully launched Online Learning Program at Chanhassen High School. Successful substitute teacher at Chaska and Jordan school districts.

Project Manager, Business Analyst, Metrics and Trend Analysis Specialist, Web Content Manager, Technical Writer– Led team responsible for implementing XML bonding between client-side Remedy trouble tickets and the AT&T trouble ticketing system with two major clients (First Data Corporation and GE). Developed and produced reports that tracked customer usage of our e-tools. Created documentation and process flows detailing report creation. Responsible for centralizing, accuracy improvements, and… Show more Project Manager, Business Analyst, Metrics and Trend Analysis Specialist, Web Content Manager, Technical Writer– Led team responsible for implementing XML bonding between client-side Remedy trouble tickets and the AT&T trouble ticketing system with two major clients (First Data Corporation and GE). Developed and produced reports that tracked customer usage of our e-tools. Created documentation and process flows detailing report creation. Responsible for centralizing, accuracy improvements, and streamlining processes. Supervised a team responsible for completing intra- and extranet documentation projects, meta-tagging, HTML development, document architecture, content standards, and content migration in support of an e-enabled platform consisting of a Documentum content repository and web personalization. Led team responsible for consulting with clients to design websites for the AT&T sales force. Responsible for writing, publishing, designing, troubleshooting, acceptance testing, and working with the IT team to find and fix problems in the Customer Home Page (CHiP) extranet site. Highlight: I worked across organizations to develop best practice guides that were still used five years later. Show less

Columbia, Missouri, United States

Program Coordinator, Senior Information Specialist, Junior Technical Writer, Graduate Research Assistant Designed and maintained Molecular Biology Program home pages, produced technical brochures, flyers, posters, and advertisements, and edited bi-monthly newsletter. Led team to redesign and implement the new Information and Access Technology Services (IATS) home page and worked across teams to implement the new look and feel. Responsible for significant computing publications such as a… Show more Program Coordinator, Senior Information Specialist, Junior Technical Writer, Graduate Research Assistant Designed and maintained Molecular Biology Program home pages, produced technical brochures, flyers, posters, and advertisements, and edited bi-monthly newsletter. Led team to redesign and implement the new Information and Access Technology Services (IATS) home page and worked across teams to implement the new look and feel. Responsible for significant computing publications such as a guide to computing and telecommunications, all advertising, brochures, flyers, and the IATS newsletter. Developed web curriculum for medical school professors and trained professors to develop their own web pages. Developed training materials and conducted training courses, rewrote and redesigned the computing site standard operating procedures manual, worked with a team of six people answering computer-related questions at a helpdesk, and assisted students in using various software packages and operating systems, including Unix. System administrator for a Novell network, assisted in the production of the quarterly Special Education Dissemination Center Newsletter, redesigned the newsletter mailing list database, and assisted co-workers with any computer problems that arose. Highlights: I worked extensively with scientific faculty and successfully managed all publications leading up to and supporting the Molecular Biology Week event that draws top students and scientists from around the country, including the director of the National Science Foundation. Crossed organizational boundaries to produce the first-ever guide to computing and telecommunications after the two organizations merged. Streamlined and redesigned the IATS home page after the reorganization was complete. Show less

Ma, English/Language Arts Teacher Education

Bachelor'S Degree, English Writing

Activities and Societies: Theater

English Language And Literature/Letters