Cathy B. work email
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Cathy B. personal email
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I have over three (3) decades of experience in the Customer Service field. My philosophy regarding customer satisfaction is to completely own my responsibilities as a customer service professional. I enjoy the challenge of solving complex problems to the customer’s satisfaction. I am a Certified Customer Service Professional and a current member of the International Customer Service Association. I am proficient in AS/400 and J.D. Edwards based computer systems and have experience with EDI, Lotus Notes, Internet, Outlook, Constant Contact, SAGE Online and the Microsoft Office programs. I am looking for a lead customer service role that will enable me to utilize my strong project management, organization and communication skills in advocating for customers, within an organization that values customer service as part of their growth strategy.
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Customer Advocate – Cs Help Desk And Government SpecialistLabelmaster Apr 2022 - Dec 2022United StatesNew responsibilities: I joined the CSHelp team; answering support emails, handling pricing adjustments, errors, escalations, stuck orders and coordinate with the warehouse on process improvements. I hope to help our Customer Success team and shorten CSHelp response times. -
Customer Advocate - Government And Web SpecialistLabelmaster Jan 2021 - Apr 2022I am the Government and Web Specialist, handling Government, and Military quotes and orders. I process online training and digital products in addition to our companies WEB orders
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Customer Advocate E-CommerceLabelmaster Oct 2015 - Jan 2021Chicago, IlIn the ever-shifting world of dangerous goods shipping, Labelmaster keeps your business ahead of regulations and compliant every step of the way. I am the "Web Guru" at Labelmaster, handling customer service inquiries of every kind for our online Web orders. I assist our Web customers with shipping costs, tracking, problem resolution, returns and credits and custom label inquiries.
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Sales AssistantTotal Promotions, Inc. Sep 2014 - Jun 2015Highland Park, Il-a full service supplier of promotional products, services and programs. Supported top Sales Representative responsible for 40% of company revenues. Project management for promotional fulfillment.Sourced promotional items and quoted customers. Verified production time and shipment information.
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Account SpecialistConxall Corporation Mar 2012 - Feb 2014Villa Park, Il-- a manufacturer of harsh environment connectorsProvided customer service for all clients in Western U.S. and Canadian territory.Supported top two (2) Sales Representatives.Coordinated with production scheduling and manufacturing to meet scheduled shipment dates.Researched quality issues and customer complaints through resolution with Quality Control.Researched, sourced and quoted custom cable assembles in Microsoft Access Quote System.
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Customer Service RepresentativeSolution 3 Graphics Sep 2010 - Feb 2011Chicago, Il-- a full service printerRight hand person to office manager to ensure customer service workflow ran smoothly.Created and tracked print orders, trouble-shooted and follow through.Quality checked final products before delivery.
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Customer Service RepresentativeStromberg Allen & Co Mar 2007 - Mar 2009Tinley Park, Il- a printer specializing in educational materialsProject management to ensure seamless workflow.Supported Vice President of Sales high volume customers.Quality Control throughout printing and binding process.
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Customer Service RepresentativeAnderson Fittings Apr 2006 - Feb 2007Oak Forest, Il-- a manufacturer of fittings and valvesHandled high volume of phone and faxed sales orders.Entered, tracked and verified pricing on sales orders through AS/400 system.Resolved customer issues and complaints.
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Customer Account SpecialistBiomerieux, Inc Oct 1999 - Oct 2005Lombard, Il– a manufacturer of medical diagnostic systemsAssistant Lead Customer Service Person. Handled customer service for all international and Canadian clients.Responsible for daily allocation and fulfillment of standing orders.Maintained records and provided data for monthly reports to Supervisor.Issued credits and replacement orders as needed. -
Customer Service RepresentativeJoseph Weil & Sons Oct 1996 - Oct 1999La Grange Park, Il-- a packaging and cleaning supplies distributorDesignated company representative for redistribution customers.Performed customer service responsibilities, including order entry, client contact, and shipment tracking.
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Team Administrator/Purchasing AssistantCaliber Packaging Feb 1992 - Sep 1996Chicago, Il-- a plastic bottle/tube/cap distributorPurchase order and customer sales order entryProcessed sample shipmentsAdministrative duties for the Purchasing Manager and Customer Service Manager.
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Sales AdministratorR.W. Mitchell, Inc Jul 1988 - Sep 1991Hillside, Il- a food brokerOrder entry and EDI electronic order transmittalVerified pricing and incentives for customersProcessing credits and debits to vendors for promotions
Cathy B. Education Details
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Oak Lawn High SchoolH.S. Diploma
Frequently Asked Questions about Cathy B.
What is Cathy B.'s role at the current company?
Cathy B.'s current role is Certified Customer Service Professional.
What is Cathy B.'s email address?
Cathy B.'s email address is cb****@****ter.com
What schools did Cathy B. attend?
Cathy B. attended Oak Lawn High School.
Not the Cathy B. you were looking for?
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Catherine B. Roy 🌎
Lewes, De
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