Cathy Bunk Email & Phone Number

Albany, Ny

Led teams supporting user management, ticket management, tier 1 support, Salesforce.com administration, patient matching, audit and compliance. • Managed day-to-day account operations and support teams to ensure customer satisfaction. • Evaluated and updated systems, process and tools to maintain efficient, effective operations. • Established and implemented departmental policies, procedures, and objectives to support the efficient use of resources and attainment of company goals. • Utilized KPIs to monitor ticket management, support and compliance. • Supervised staff in accordance with company policies.• Maintained responsibility for recruiting, hiring, training and developing staff. • Developed and maintained working relationships with key vendor representatives related to account operations.

Latham, Ny

Developed relationships with assigned accounts, and connected with key executives and stakeholders to maximize the utilization of products and services. • Created account plans, project plans and implementation programs to ensure the highest levels of customer satisfaction. • Facilitated face-to-face meetings with customers to provide initial and on-going support and training for product and service offerings. • Conducted workflow analysis and developed innovative solutions to drive adoption of service offerings. • Collected product and service feedback from stakeholders, and relayed information to management to enhance program strategy. • Updated web-based training course portfolio to streamline existing offerings and ensure brand consistency. Developed additional courses for new products and services. • Reviewed internal policies and procedures; updated existing documentation and created new documentation in support of Qualified Entity Audit. Achieved 3 year certification with a score of 99%.

Atlanta, Ga

Southeast Region Consumer Sales Training Manager. People Manager, Project Manager, Executive Coach.

Bedminster, Nj And Atlanta, Ga

Responsible for delivery of internally developed and vendor supplied curriculum on both a regional and national level. Topics supported include: presentation skills, customer relations, leadership, selling skills, and sales force automation software.

New York, New York

Responsible for developing and implementing marketing programs and promotions within the sales channels. Additional activities include: merchandising support, developing sales contests and coordinating special events.

Responsible for delivery of internally developed and vendor supplied curriculum to local market associates. Topics supported include human resources, customer relations, leadership, selling skills, and wireless technology.