Jennifer Hoefer Email & Phone Number

Actively manage Hixny's customer base & system users.Research and analyze data discrepancies and communicate with internal and external stakeholders to resolve.Review work output and departmental reports, ensuring timely and accurate completion.Create reports and dashboards to drive performance and client satisfaction.Collaborate with other teams to meet deliverables.Manage the audit process and ensure completion according to established procedures.Assist with the selection of new staff and oversee assigned staff in accordance with company policies including directing work, training, and ensuring anatmosphere of trust, pride and camaraderie is developed among all team members.Lead the identification, evaluation, design, development, and deployment of projects, processes, and procedures to support company strategic and operational goals.

Albany, New York, United States

Scheduled appointments and Surgeries and prepared daily agendas for doctors.Streamlined office procedures to improve efficiency and collaborated to revamp office wide training program.Responsible for answering phones, patient registration processes, computer data entry, as well as paper filing systems and supply ordering.

Selkirk, New York, United States

Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Actively participated in staff meetings and operated as an effective management team leader.Responsible for overseeing enrollment processes, entering and tracking student tuition payments as well as staff scheduling.

Maintained up to date knowledge of store policies including payments, ordering and stocking.Trained new employees on opening and closing operations.Worked as a team member performing cashier duties, product assistance and cleaning.

Green Belt Certification, Lean Six Sigma

Applied Sciences General Studies

Activities and Societies: Deans list

Early Childhood Education And Teaching And Culinary Arts