Providing HR benefits & administration services to family-owned small businesses, resulting in streamlined processes & improved company culture.

Served as Elite Legal Billing Systems Analyst through five robust product releases of the Elite Enterprise application which supported 800+ legal & professional services organizations globally.• Performed complex analysis, testing & verification of issues & enhancements throughout SDLC, requiring strong knowledge of Timekeeper, Client, Matter setups, Reporting Analytics, Billing, Trust Accounting & User Access features while utilizing MS SQL Server, TFS, SharePoint & CRM On Demand tools in Waterfall and Agile Methodologies.• Worked directly with developers to translate requirements & conceptualize designs into detailed functional specifications & concise release notes, while presenting them in a user-friendly manner to stakeholders. • Provided cross-functional collaboration in weekly Escalations meetings with key members of Support, Product Management & QA. Ensured smooth transition to sunset the 25 years old Enterprise application by providing knowledge sharing to Integration & off-shore Development teams while respecting cultural & time zone diversities.

Provided technical support in call center environment for multiple Time, Billing & Financial Management products, supporting 800+ legal & professional services organizations globally. • Delivered successful end users experiences while resolving incidents involving user training, conversion data fixes and documentation of bugs & enhancements, using MS SQL Server, DBACESS, UNIX & INFORMIX. • Served as technical training resource for in-house support analysts & for a newly formed Help Desk Team at a high profile client’s site.

Provided sales & business development for management consulting firm specializing in Executive Coaching, Executive Transition, Organizational Design and Executive Search to Fortune 1000 clients.

Managed full monthly accounting cycle and office management of 12 person marketing & public relations firm in downtown San Francisco, serving California-based consumer product companies.Responsible for Project Tracking, Accounts Payable, Account Receivables, Billing, Payroll, Month End Financials, Year End Tax Preparations and 1099's.

Managed the daily operations of a music & performing arts school, while also conducting general music and piano instruction to pre and elementary schools in the San Francisco Bay Area.