Prolific in managing end to end TDM and VOIP installs, upgrades, and conversions, to include testing and troubleshooting translations, router configurations, and customer connectivity.• Mentors and trains peers on industry and equipment technology, procedures and tasks to accurately and efficiently perform position requirements.• Vast knowledge of DACS mapping in TA5000, Alcatel,Titan, and Navigator for ds0 and ds1.• Performs translations for Sonus, 5E, DMS, Broadworks, and Sonus… Show more Prolific in managing end to end TDM and VOIP installs, upgrades, and conversions, to include testing and troubleshooting translations, router configurations, and customer connectivity.• Mentors and trains peers on industry and equipment technology, procedures and tasks to accurately and efficiently perform position requirements.• Vast knowledge of DACS mapping in TA5000, Alcatel,Titan, and Navigator for ds0 and ds1.• Performs translations for Sonus, 5E, DMS, Broadworks, and Sonus switching platforms. Show less

• Manages end to end TDM and VOIP installs, upgrades, and conversions, to include testing and troubleshooting translations, router configuration, and customer connectivity.• Mentors and trains peers on industry and equipment technology, procedures and tasks to accurately and efficiently perform position requirements.• Completes DACS mapping in TA5000, Alcatel,Titan, and Navigator for ds0 and ds1.• Performs translations for Sonus, 5E, DMS, Broadworks, and Sonus switching… Show more • Manages end to end TDM and VOIP installs, upgrades, and conversions, to include testing and troubleshooting translations, router configuration, and customer connectivity.• Mentors and trains peers on industry and equipment technology, procedures and tasks to accurately and efficiently perform position requirements.• Completes DACS mapping in TA5000, Alcatel,Titan, and Navigator for ds0 and ds1.• Performs translations for Sonus, 5E, DMS, Broadworks, and Sonus switching platforms.• Implementation, test and turnup of switch translations for network and customer connectivity and services nationwide, to include 911/E911, carrier trunking, customer circuits and features. Show less

Owned and managed Art Studio and Gallery and all business and all functional aspects of the business.Provided exceptional customer facing services and instruction to the general public.Managed event services and facility rentals, and created public advertised studio events for small businesses and general public.Created and maintained all online presence including social media and website creation.

• Implemented switch programming translations for network and customer connectivity and services nationwide, to include 911/E911, carrier trunking, customer circuits and features including voicemail.• Implemented voicemail platform conversions and E911 network installations and conversion.• Managed, developed, and implemented IPTV caller ID network equipment and programming, equipment and software upgrades and conversions. Implemented training and created documentation and standards… Show more • Implemented switch programming translations for network and customer connectivity and services nationwide, to include 911/E911, carrier trunking, customer circuits and features including voicemail.• Implemented voicemail platform conversions and E911 network installations and conversion.• Managed, developed, and implemented IPTV caller ID network equipment and programming, equipment and software upgrades and conversions. Implemented training and created documentation and standards for internal company departments working closely with wide number of departments and external vendors. Show less

• Developed and implemented translations for market development enterprise wide across Nortel and Cedarpoint switching platforms. • Created, analyzed, and communicated translations schemes based on the need and requirements of the company to include SS7, NPA, and LATA. rate centers, 911, operator and directory assistance services. • In depth understanding of end office and tandem arrangements utilizing Local Exchange Routing Guide. • Responsible for the implementation, testing and… Show more • Developed and implemented translations for market development enterprise wide across Nortel and Cedarpoint switching platforms. • Created, analyzed, and communicated translations schemes based on the need and requirements of the company to include SS7, NPA, and LATA. rate centers, 911, operator and directory assistance services. • In depth understanding of end office and tandem arrangements utilizing Local Exchange Routing Guide. • Responsible for the implementation, testing and provisioning of equipment and facilities required for CALEA / Electronic Surveillance. Utilized translations knowledge and skills to maintain CALEA compliance, and nationwide switch translations.• Developed process and procedures for implementation, testing, and provisioning of CALEA/Electronic Surveillance in compliance with CALEA legislation including creation of web interfaces to support case tracking, documentation libraries, reporting and contact lists.• Responsible for confidential processing and implementation of Customer Originating Trace request. Communication with internal security and legal departments as well as LEA technical consultation. • Completed creation and implementation of process and procedure for enterprise wide translations to include launch tracking databases, LERG queries, and web tools and interfaces utilized company wide. • Trained and mentored peers as well as other departments in telephony theory and applications, translations, and company processes and procedures. • Consulted on development of procedures for 911 failure inquiries to include immediate need emergency situations utilizing knowledge of the MSAG & ANI/ALI requirements needed to support E911. • Provided technical support and consultation to Legal, Billing, Revenue Assurance, Provisioning, LNP, 911, Charter Business, and Customer Care organizations. As well as provided fraudulent usage investigation in order to contribute to company financial goals. Show less

• Established processes for order flow in provisioning, trouble reporting, and customer order systems.• Worked with ILECS/LECS to install and test circuits from DSO through DS3 level.• Used TBERD 950 and 224 to test and troubleshoot ISDN and T1 services.• Provisioned and Maintained SONUS VoIP switch.• Installed all end office and tandem interconnection for St. Louis Sonus switch.• Performed translations for routing on DMS-500.• Provision, Test, Turn-up and Troubleshoot… Show more • Established processes for order flow in provisioning, trouble reporting, and customer order systems.• Worked with ILECS/LECS to install and test circuits from DSO through DS3 level.• Used TBERD 950 and 224 to test and troubleshoot ISDN and T1 services.• Provisioned and Maintained SONUS VoIP switch.• Installed all end office and tandem interconnection for St. Louis Sonus switch.• Performed translations for routing on DMS-500.• Provision, Test, Turn-up and Troubleshoot PRI, BRI, DID/DOD, POTS, and Centrex services.• Perform maintenance tasks on hardware for DMS- 500.• Provision and troubleshoot voicemail system.• Provision cross connects in Tellabs 532 DACS, Tellabs 5500 DACS and Nortel OC-n Equipment. Show less

• Coordination of orders and troubles including screening and dispatch.Implemented order escalations within company departments as well as with other LEC/ILEC departments.• Coordinated and resolved customer order and repair issues.• Coordinated central office and installation technicians on installations of orders and the resolution of repair tickets.• Proficient in Local Number Portability procedures and use of NPAC database.• Worked with Sales Department regarding customer… Show more • Coordination of orders and troubles including screening and dispatch.Implemented order escalations within company departments as well as with other LEC/ILEC departments.• Coordinated and resolved customer order and repair issues.• Coordinated central office and installation technicians on installations of orders and the resolution of repair tickets.• Proficient in Local Number Portability procedures and use of NPAC database.• Worked with Sales Department regarding customer order issues and order process training.• Worked with Sales Engineering regarding customer site surveys and customer premise equipment requirements and issues. Show less

• Tracking and issue management of frame relay, international frame relay, ATM, point to point and international point to point, voice circuits.• Ordering, tracking, disconnection and issue management of domestic and global rate business lines.• Develop and maintain professional relationships with customers, internal departments, and other telecommunications companies.• Mentored and trained peers.• Proactively worked multiple issues to provide expeditious responses to the… Show more • Tracking and issue management of frame relay, international frame relay, ATM, point to point and international point to point, voice circuits.• Ordering, tracking, disconnection and issue management of domestic and global rate business lines.• Develop and maintain professional relationships with customers, internal departments, and other telecommunications companies.• Mentored and trained peers.• Proactively worked multiple issues to provide expeditious responses to the customer. Show less