Cathy K. Email & Phone Number

Customer Services and Operations professional with 20+ years of cross-functional leadership experience in process improvement strategies and directing initiatives focused on improving the 'customer experience' via Quality Assurance, streamlining processes, decreasing costs, increasing efficiencies, revenue, and recoveries. An agent of profitable change; An intuitive, innovative problem solver. Specialties• Certified Professional Coder-AAPC• Call Center Operations & Technologies• Collections / Revenue Recovery• Dispute Mediation• Policy/Procedure Design & Development• Billing/Accounting/Revenue Cycle• Process Engineering / re-engineering• Performance Management / Metrics• Quality Assurance• Regulatory Compliance• Third Party/Vendor Contract Management/Procurement• Training and Facilitation• Certified Trainer - Skills DevelopmentSpecialties: Call Center MangagementClient ServicesSkills Development/TrainingFDCPA RegulationsHIPAA Compliance Programs and TrainingCertified Skills Development Trainer, 2000 Distance Learning, T3, 2002Certified Management Operating Systems Trainer, 2007

Listed skills include Process Improvement, Management, Call Centers, Healthcare, and 45 others.