Martha Reyes Email & Phone Number

Houston, Texas, United States

Provided knowledge, best practices, and guidance to a dedicated team.Ensured Enrollment Compliance: Maintained adherence to state enrollment policies and regulations for Ohio and South Carolina.Facilitated Clear Communication: Kept team informed about policy changes, capacity updates, and waitlist information, verifying clear understanding.Multi-Platform Support: Utilized various platforms to address inquiries from agents and families regarding online enrollment, troubleshooting issues, and de-escalating situations.Goal-Oriented Collaboration: Collaborated effectively with the Team Leader to achieve enrollment metrics and team goals.

Houston, Texas, United States

Optimized visit scheduling and logistics for "Pals" and members through effective communication via calls, texts, and chat.Managed high call volume in a remote environment, ensuring timely and efficient service.Provided technical support for the PAL mobile app, troubleshooting issues and assisting users.Resolved grievances on behalf of Pals and members regarding visits, benefit discrepancies, and payment issues.

Houston, Texas, United States

Customer onboarding and Fleet fuel card account management for a nationwide network of drivers, merchants, and fleet carriers.Provided exceptional phone support, handling high call volume efficiently.Processed transactions including purchase authorizations, resolving billing inquiries, and issuing cards and checks.Maintained clear communication with carriers, ensuring accurate transaction details.Empowered customers by educating them on self-service options for enrollment, online portal navigation, login assistance, and password resets.

Houston, Texas, United States

Provided exceptional product support in Spanish to Intuit TurboTax customers via phone and chat.Translated the entire program interface into Spanish for customers, guiding them through the tax filing process.Resolved customer inquiries and ensured a positive experience by offering clear and accurate solutions.

4504 Graustark St, Houston, Tx 77006

Champions Forest

Decorating cookies based on company designs and special custom customer request. Decoration of 200+ cookies per day for stock and special orders.

6915 Cypresswood Dr, Spring, Texas

Prepared items in accordance with established recipe and presentation standards in high volume bakery. Responsible for special orders of Petit Fours, large cupcakes and custom decorated cookies.

Spring, Texas

Online Custom Cake Business providing wedding, celebration and custom hand carved 3D cakes. Received special orders from customers for cakes, pies, tortes, and decorated cookies.Decorate cakes and pastries; duplicate customer-supplied drawings and pictures.