Cathy Peterson Email & Phone Number

Longmont, Co

As the Records and Quality Assurance Lead, I lead the processing of child welfare and benefits assistance records requests and determines eligibility to receive information. I retrieves case information from the TRAILS, CBMS, and Content Navigator systems, redacting records to conform with Colorado statute, and collaborating with County Attorneys to discuss complex situations. Some of my key contributions are as follows:» Serves as Primary Trainer for Content and Records Management Team.» Compiles and analyzes weekly and monthly statistics and performance reports for team members. » One of two Primary Members responsible for child welfare records requests, resulting in over 300 individual requests personally completed. » Integral member of an award-winning team responsible for electronically processing over 1 million annual documents for 70+ high-level service programs provided by BCDHHS.» Served as Project Lead during the initial phase of onboarding new departments to digitalize county-wide documentation from paper to electronic files. » Developed and implemented the Quality Assurance Review Tool used by the Content and Records Mgmt Team. » Collaborates with County Attorney’s Office to provide information needed to respond to Colorado Open Records Act (CORA) requests. » Created template letters used to reply to customers regarding their records requests, using legal terminology that is clear and easy to understand.» Serves as subject matter expert for accurately indexing electronic documents.

Firestone, Co

As the Special Services Associate, I served as Departmental Specialist and Liaison between multiple customers, special order vendors, and installers simultaneously, while handling over $300K in special orders, home installations, returns and exchanges. Some of my key contributions are as follows:» Controlled all aspects of the Service Desk including analyzing reports, corresponding with » Department Supervisors regarding proper procedures and policies, and maintaining elevated customer experience. » Active Member of “In Focus” team, focusing on all safety related issues within store. Worked with Management team to instill safe habits and methods when managing customer, associate, vendor, and general store safety.» Selected by Management to transfer to high volume sister store to assist new managers in increasing productivity and efficiency in the special services department.

Dallas/Fort Worth Area

As a Data Analyst, I provided extensive performance analysis and reporting support to Dallas County, Tarrant County, and Northeast Texas Workforce Investment Act (WIA) Youth contracts. I managed Adult workforce contracts to include Quality Assurance and Training in TANF, Food Stamps, WIA Adult, WIA Dislocated Worker, and Welfare-to-Work programs. Some of my key contributions are as follows:» Key contributor on development and growth of new WIA Youth contracts, resulting in multi-million revenue increases, while maintaining existing business. » Supervised and managed Quality Assurance and Training staff and ensured contracts were in compliance with federal, state, and local regulations, as well as on track to meet and exceed all contracted deliverables. » Served as subject matter expert to provide technical assistance and staff training on WIA and Food Stamp guidelines, case management, and multi-agency software programs including TWIST, Dept. of Human Services, and Texas Workforce Commission)» Assisted in processing bi-weekly payroll and reporting for approximately 300 employees, with little supervision. » Reconciled over $100K/monthly in various gift cards and vouchers awarded to customers.

Bachelor Of Science (Bs), Cum Laude, Gpa 3.72

Associate Of Arts (Aa), Gpa 3.957

Activities and Societies: President's Honor Roll, National Dean's List for Community Colleges