Managed and implemented an association-wide, comprehensive stewardship plan for donors and volunteers which includes recognition programs, reporting tools and development of materials. Serve as a consultant to the field and development staff to increase retention while creating a culture of stewardship and recognition. Fiscal management of the annual campaigns and donor stewardship budgets totaling approximately $11 million in annual revenues. Managed a cross-functional team of development, finance and stewardship staff.

Member of Strategic Campaign Planning team to increase revenue by $10 million over 3 yearsPrepare and monitor budgets for the annual campaigns totaling approximately $11 million in annual revenues Develop and execute strategies targeting long-term retention of AHA's top corporate donors to cultivate, upgrade, and cross-market Serve in a lead role to develop consistent and standardized processes and procedures during the merger of affiliatesLead cross-functional teams of Finance, Development and Operations staff to standardize the capture, handling of cash receipts and acknowledgement of donors organization-wide. Assist with the design implementation and refinement of the processDeploy CRM systems including Siebel, Blackbaud, Democracy Direct and Greater GivingManage vendor contracts and negotiationsManage the affiliate contract and risk management processesCollaborate with Human Resources to develop measurable financial and engagement goalsCreation of reports to monitor campaign progress, retention rates, monthly projections and gap to goalDevelop and execute strategies to develop and leverage leads for fundraising staff through the use of customer segmentation and online resource toolsRestructured and expanded department from delivering trainings to strategic consulting Developed and implemented a collaborative Affiliate strategy for continuous improvement in customer engagement through the establishment of a Customer Feedback processConducted Customer Service and Diversity trainings for all levels of staffManged staff across multiple states