Cathy Russell Email and Phone Number

Responsibilities include managing a team of underwriting associates, providing a second level review for high loan amounts and training associates on government products. Duties include counseling, motivating, hiring, training for compliance and new products, setting goals, evaluating performance, mentoring, business planning, and providing customer service to our sales partners.Achievements: Completed test files submitted to FHA to allow EquiFirst full Eagle status to underwrite and close FHA loans. Provided training for 15 associates to receive full DE approval. Assisted in the hiring of 25 DE underwriters

October 2006- October 2007 | VP, Senior Operations ConsultantBank of America Responsibilities included consulting on process design teams to create solutions for mortgage operations and to recommend improvements for customer satisfaction. Engaged with business partners to analyze, implement and update processes by utilizing sound process improvement models and techniques. Managed design or redesign of processes or projects using six-sigma methodologies. Integrated best practices with process design to ensure continuous process improvement. Achievements: sponsor for Greenbelt Candidates, created an on line new hire underwriting training guide, created a process for moving loans from one channel to another with no customer impact.August 2001- October 2006 |VP, Underwriting ManagerBank of America Responsibilities included managing a team of 35 underwriting associates consisting of team managers, credit administrators and underwriters. Duties included counseling, motivating, hiring, training for compliance and new products, setting goals, evaluating performance, mentoring, business planning, and providing quality customer service.April 1999-August 2001| Unit ManagerBank of America Responsibilities included leading a team of 50 associates consisting of team managers, processors, closers and underwriters to achieve and exceed department goals for FHA and VA loans . Duties included hiring, training, evaluating performance, auditing, and maintaining customer satisfaction. June 1995-April 1999| Corporate UnderwriterBank of America Responsibilities included working with investors to approve underwriting exceptions. Loan amount authority of $2,000,000. Extensive travel to Loan Centers to provide support in the absence of an underwriting manager. June 1992-May 1995| Customer Service ManagerBank of America Responsibilities included leading a team of eight underwriters responsible for the review of FHA and VA loans.