Cathy Wiser Email and Phone Number

Initiated purchase orders. Created/Maintained blanket orders. Updated MRP/ERP. Secured/Analyzed quotations, negotiated prices. Monitored/Reported backordered items to ensure timely delivery to customers. Coordinated quality matters and engineering changes/developments to suppliers. Reviewed/Reported price increases. Analyzed data and created reports ad hoc.

Picked and restocked inventory. Verified and packed customer orders. Processed returned inventory from stores. Processed damaged inventory and prepared items to be sent to the vendor.

Coordinated 63 employees. Created and implemented procedures. Evaluated employee skills and provided cross-training. Verified debit/credit transactions and quality of document images for customers of five banks across four states. Processed 2,000,000 items on peak days. Initiated program to post debits/credits to customer’s accounts. Shipped items to over 500 destinations throughout the United States. Maintained attendance logs and wrote reviews. Developed and maintained employee schedules to cover peak processing times. Interviewed, hired and created training schedules for new employees. Obtained and verified work from Chicago and Kentucky by plane as well as courier. Adjusted staff to offset delays due to weather and road conditions. Guided and directed implementation team, moving work from Chicago and Kentucky to Indiana. Reviewed schedules and machine capacity for maximum output. Resolved production and deadline concerns that included machine breakdowns and systems issues.

Supervised and motivated 19 employees. Wrote reviews and maintained attendance records. Processed debit and credit transactions for customers. Shipped items to 200 destinations throughout United States. Coordinated and initiated customer program, posting credit and debit activities. Achieved ranking as first check operations department to convert to image processing. Reduced overtime while increasing employee production. Increased shipping times and decreased employee turnover.

Responsible for seven employees in receiving/distribution area of item processing. Obtained and verified work from couriers and prepared items for machine sorting. Inserted control documents, verified contents and removed detailed tapes. Shipped work to 200 destinations in United States. Adhered to strict deadlines and ensured accuracy of shipment.

Controlled 3890 sorters dispersing documents into 35 pockets. Stored pockets and re-ran machine sort items. Shipped items to institutions under established guidelines.

Managed store office. Reconciled and verified cashiers' drawers. Directed stockers and cashiers to ensure customer satisfaction. Scheduled breaks for staff. Was responsible for all cash and check related transactions. Oversaw complaints, exchanges and refunds.