• Screen Calls and forward calls to source• Handle catering and event inquires• Keep Inventory and restock supplies for the café front• Welcome patrons to the establishment, and thanks patrons upon their exit of the establishment • Manage and keep up with employee forms and paperwork• Process payroll and time sheets• Keep employee schedules, time sheets, and break logs • Act as main contact of employees in the event of call out or emergencies and report information to the Chef and Co-Owner• Purchase supplies for the Chef and Co-Owner• Close out the register, credit card summary and till nightly• Keep receipts and monthly calculations of monies and transactions• Create weekly time sheet via excel for logging employee hours• Create excel spreadsheet for logging cash in and out monthly

• Screen Calls and forward calls to source• Handle catering and event inquires• Keep Inventory and restock supplies for the café front• Welcome patrons to the establishment, and thanks patrons upon their exit of the establishment • Manage and keep up with employee forms and paperwork• Process payroll and time sheets• Keep employee schedules, time sheets, and break logs • Act as main contact of employees in the event of call out or emergencies and report information to the Chef and Co-Owner• Purchase supplies for the Chef and Co-Owner• Close out the register, credit card summary and till nightly• Keep receipts and monthly calculations of monies and transactions• Create weekly time sheet via excel for logging employee hours• Create excel spreadsheet for logging cash in and out monthly

Independing Consultant for Jammbery Nails.

• Screen Calls and forward calls to source• Handle catering and event inquires• Keep Inventory and restock supplies for the café front• Welcome patrons to the establishment, and thanks patrons upon their exit of the establishment • Manage and keep up with employee forms and paperwork• Process payroll and time sheets• Keep employee schedules, time sheets, and break logs • Act as main contact of employees in the event of call out or emergencies and report information to the Chef and Co-Owner• Purchase supplies for the Chef and Co-Owner• Close out the register, credit card summary and till nightly• Keep receipts and monthly calculations of monies and transactions• Create weekly time sheet via excel for logging employee hours• Create excel spreadsheet for logging cash in and out monthly

• Received and processed requests for CSR (Customer Service Records) from various carriers using web portals or email.• Maintained escalation list as appropriate for CSRs.• Provided administrative and customer service support.• Assigned to work as the companies front desk receptionist 3 days a week. While working the front desk, also working at the companies Executive Officers office manager and administrative assistant.• Received incoming calls and directed them to appropriate personnel or department head.• Created and maintained weekly and monthly sales reports for Account Executives and Account Managers, as well as the Directors of Direct Sales and Account Management• Managed calendar for the Account Executives and Account Managers, as well as the Directors of Direct Sales and Account Management which included scheduling appointments, meetings, etc.• Ordered entry for reported sales to include fiber, Ethernet over Copper (EOC), T1’s, PRI’s, SIP, POTS, and DSL into billing systems: SOMS, eSpirit, Cadbil. • Managed and processed tickets submitted in Remedy and Ivy ticketing systems to completion. • Verified voice services in Neustar. • Activated, deactivated, and verified voice services in DMS(Digital Media System). • Coordinate and made changes to voice services in Broadsoft • Provided the Directors of Direct Sales, Account Management, and the Customer/Order Support Manager with monthly base reports.• Provided EOC (Ethernet over Copper) qualifications, addressed validations through AT&T’s Verigate system, and managed all EOC (Ethernet over Copper) escalation issues.• Maintained and provided monthly reports for EOC(Ethernet over Copper) qualifications and troubled tickets to and the Directors of Direct Sales, Account Management, and Customer/Order Support Manager• Attended all “New Hire” meeting of the Account Executive (AEs) to explain my role as their Sales Support Specialist Independently maintained a department once managed by several employees.

• Provided administrative and customer service support.• Received incoming calls and directed them to appropriate personnel or department head.• Duties included, but not limited to; Processing orders, monthly filing of processed paperwork.• Comparison of the BOT report and Commissions report, DSIT report, as well as the SOMS/MCL• Comparison report• CDR (Custmer Dialed Records)reports: cleaned up the three main reports, which assisted with the company gaining lost revenue.• Special projects as needed and special reports as assigned• Maintained all accounts by keeping them accurate by all means• Trained a new Billing Specialist to be able to handle my workload when I transitioned to Sales Support role.• Volunteered for the information booth at the Inaugural Columbia, SC Marathon March 2012• Applied Credits and Debit to accounts.• Approved credit and opened new accounts.• Assigned to work as the companies front desk receptionist 3 days a week. While working the front desk, also working at the companies Executive Officers office manager and administrative assistant.

• Provided administrative and customer service support.• Received incoming calls and directed them to appropriate personnel or department head.• Processed orders, monthly filing of processed paperwork.• Comparison of the BOT report and Commissions report, DSIT report, as well as the SOMS/MCL• Comparison report• Updated database with the Customer Dialed Records and provided them to customers upon request.• Assisted management with cleaning up three main reports relating to company’s revenue.• Special projects as needed and special reports as assigned• Maintained all accounts by keeping them accurate by all means• Trained a new Billing Specialist to be able to handle my workload when I transitioned to Sales Support role.• Volunteered for the information booth at the Inaugural Columbia, SC Marathon March 2012• Applied Credits and Debit to accounts.• Approved credit and opened new accounts.• Provided administrative and customer service support for the Executive Officers and Human Resources, in addition, to supporting the front desk.