• Review CCTV videos of local sewer and storm drain systems as requested by clients • Edit database to ensure that any defects, debris, changes, or issues that have been reported on the video are reported accurately on the PIPELOGIX database and worksheets• Currently assigned to one of the company’s biggest contracts.• In charge of special and expedited request• Created packets according to contractor’s requesto Burn DVDso Print reportso Create spreadsheets for invoicing• Create daily work schedules for the field crew• Communicate directly with clients about the daily operation of their projects

• Provide phone support for Volunteers that act as instructors for the Driver Safety courses• Assist participants with locating courses that are available in their area• Correcting and reissuing certificates of completion• Assisting in educating the volunteers with various administrative tasks related to AARPs Driver Safety educational courses and online training programs including, but not limited to: tracking course attendance, coordinating with instructors, following up with attendees, and proofing materials for distribution• Creating courses for Volunteers that aren’t able to use the internet using Sales Force• Create CTEs and mail blue envelopes to volunteers as needed• Return calls to participants and volunteers that leave voicemails after hours• Assist persons that are interested in becoming volunteering with the register in the portal• Make participants aware of their course records and eligibility • Ensures that of all the State courses/ volunteer trainings, briefings and materials have been officially approved by the designated licensing authority, where applicable• Replace any certificates as per requested by participants• Contact participants in NY that haven’t received their completion Certificates due to errors, correct errors and process certificates• Create Host site accounts in portal• Return, stale dated, and future dated checks log as well as process corrected checks/collect, sort and distribute department mail

• Screen Calls and forward calls to source• Handle catering and event inquires• Keep Inventory and restock supplies for the café front• Welcome patrons to the establishment, and thanks patrons upon their exit of the establishment • Manage and keep up with employee forms and paperwork• Process payroll and time sheets• Keep employee schedules, time sheets, and break logs • Act as main contact of employees in the event of call out or emergencies and report information to the Chef and Co-Owner• Purchase supplies for the Chef and Co-Owner• Close out the register, credit card summary and till nightly• Keep receipts and monthly calculations of monies and transactions• Create weekly time sheet via excel for logging employee hours• Create excel spreadsheet for logging cash in and out monthly• Proofread, compile and update data that appears in promotional and marketing materials for special events (print and digital)• Other duties as needed

• Currently responsible for, but not limited to; receiving and processing a request for CSR• (Customer Service Records) from various carriers using web portals or email• Maintain escalation list as appropriate for CSRs• Backup for company receptionist as needed for lunch or absences. As well as assist any temporary• Employee that is assigned to the Reception area with reception duties• Create and maintain weekly and monthly sales reports for Executive Management• Provide Sales Director with Assistance when he is working in the home office• Schedule appointments and meetings, as well as order meals for group meetings • Order entry for reported sales to include fiber, Ethernet, EOC, T1’s, PRI’s, SIP, POTS and DSL into billing systems: SOMS, eSpirit, Cadbil. • Work emails received in Microsoft Office • Work tickets submitted in Remedy and Ivy ticketing systems to completion. • Verified voice services in Neustar. • Activated, deactivated and verified voice services in DMS. • Make changes to voice services in Broadsoft • Provide executive management with base report each month• Provide EOC (Ethernet over Copper) qualifications and address validation through AT&T’s Verigate system and handle any and all EOC escalation issues• Maintain monthly report for EOC qualifications and EOC trouble tickets and report them both to Executive Management • Attend all “New Hire” meeting of the AEs and explain my role as their sole Sales SupportAssistant• Independently maintain a department that before now was managed by several employees• Assisting the Director of Enterprise and his department upgrade our EOC procedures, to make them automated.• Participant in any fundraising events that help raise money for Breast Cancer Awareness and The Heart Foundation. Which included participating in the Race for the Cure

• Duties include, but not limited to; Processing orders, monthly filing of processed paperwork.• Comparison of the BOT report and Commissions report, DSIT report, as well as the SOMSMCL• Comparison report• CDR reports: cleaned up the 3 main reports, which assisted with the company gaining lostrevenue• Special projects as needed and special reports as assigned• Maintaining all accounts by keeping them accurate by all means• Trained the new Billing Specialist to be able to handle my work load if needed• Volunteered for the information booth at the Inaugural Columbia, SC Marathon March 2012• Backup for company receptionist as needed for lunch or absences. As well as assist any temporary employee that is assigned to the Reception area with reception duties• Applying Credits and Debit to accounts• Approving credit and opening new accounts.

• Received equipment and training orders via FED-EX and email; entered items into database; created backup discs; issued hardware, software and equipment order forms. • Managed and maintained extensive filing system consisting of all hospital and college sites, as well past and current orders and contracts.• Directed calls and messages to appropriate sources; tracked bar code labels and ribbon orders; sent and received faxes; verified purchase orders; converted purchase orders to Excel; answered billing questions and queries concerning invoices and delivered products via delivery websites.• Handled large amounts of money for bank deposits. Spearheaded ‘filing parties’ to motivate co-workers to assist with filing when the company took on several new contracts. This provided an understanding of the abundance of paperwork processed on a daily basis and the importance of teaming to keep records straight and organized