Roland Geilen Email & Phone Number

Roland Geilen is a Service Management Specialist providing ‘best practice’ consulting services in ITIL, SACM, ITSM, ITOM, ITAM, SAM, CMDB, governance (process, information and data governance), solution architecture, documentation, workflow automation, discovery, integration and security across multiple industry sectors and service management toolsets (BMC Software – HELIX/Remedy, ServiceNow, FrontRange Solutions, CA Technologies, HP, IBM, LANDesk, and Symphony Summit for example) since 1993. Developing expertise in all aspects of the computer (IT) industry since 1980, founding CATTS – Information Technology in 1987 as an IT consultancy for enterprise as well as small and medium clients, providing professional services in service management and end-to-end technology solutions (Graphic/media design, web site and cloud/internet presence capabilities including all aspects of technology implementation and support). CATTS-IT provides the integration/interface between the technical and business specialists to ensure that the business requirements are understood, appropriately met and implemented.Team focused approach in establishing and enabling teams to meet business and project deliverables. He is highly focused on delivering value and quality services through continual improvement of skills, capabilities, use of best practice methodologies (ITIL, PMBOK, DMBOK, AGILE, Scrum), and importantly, sharing these skills with team members. Extensive experience in the telecommunications, government and financial services sector.Specialties include;• Business Analysis, End to end IT, Telecommunications, Internet and Web Services (Design, Management and Development)• Solution architecture focused on business & technical integration• Use of best practice principals to ensure a firm foundation for the development/enhancements of process and workflow • Development, delivery & management of Training, technical/support, and implementation services• Team leadership, guidance and management• Establishing teams & business groups for specific projects/programs• Project/Program Management• ITIL, Business and IT Service Management, ITOM, ITAM, SACM, CMDB, SAM, Service Level Management, Service Request Management, Service Catalog Management, Process/Workflow Design• Information governance, management, security & design• Application of Data governance, management, security & design principals• Documentation, TDP, Agile and software development processes (SDLC)• Cloud presence, design, marketing, hosting, optimisation, security & strategy services.

Listed skills include Itil, It Service Management, Solution Architecture, Integration, and 46 others.