Endpoint Consulting is a one of Australia's leading consulting firms and is considered one of the few, specialist Service Integrators in the market. The company’s client portfolio spans a number of industry sectors:Financial services (including Australia’s largest Banks)UtilitiesGovernmentRetail Endpoint’s Service Integrator business model offers a unique blend of technology, service integration (SIAM) and strategic sourcing capabilities that are used by clients to develop contemporary, multi-sourced services. The company also provides specific expertise for organisations looking to transition towards a service-based operating model (both in IT and business terms).Automotive Finance Company (2018-Present)The work for this client has included:- Development of a Unified Communications Strategy, Architecture, Roadmap and Business Case- Conducting a Sourcing process via RFP for Contact Centre and Room-based Video Conferencing solutions- Establishing a direct Contractual agreement with a major supplier of Contact Centre services to the client - Performing the Solution/Network Architect role for Teams based Video Conferencing and Corporate Telephony, improved Contact Centre Resilience solution and an enhanced Workforce Management solution.For each key activity my role has included briefings and submissions to all levels of management within the client.