Mark Causer

Mark Causer Email and Phone Number

Major Incident Manager - Serco @ Serco
hook, hampshire, united kingdom
Mark Causer's Location
Birmingham, England, United Kingdom, United Kingdom
Mark Causer's Contact Details
About Mark Causer

An ITIL certified Major Incident Manager with over 22 years experience in the IT service and support industry, more than 18 years working within an ITIL service centre for a global, market leading company. A confident, self-reliant individual who can liaise effectively with stakeholders at all levels and remain calm and efficient when faced with tight SLA commitments. Always open to new development opportunities, I bring a result-focused approach to every task

Mark Causer's Current Company Details
Serco

Serco

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Major Incident Manager - Serco
hook, hampshire, united kingdom
Website:
serco.com
Employees:
25801
Mark Causer Work Experience Details
  • Serco
    Major Incident Manager
    Serco Dec 2024 - Present
    Solihull, England, United Kingdom
    View
  • Fedex Express
    Critical Reliability Supervisor - Major Incident And Problem
    Fedex Express Aug 2019 - Dec 2024
    Atherstone, Warwickshire
    View
  • Tnt Express Ics
    Global Major Incident Manager
    Tnt Express Ics Jul 2018 - Aug 2019
    Atherstone, Warwickshire, United Kingdom
  • Tnt Express Ics
    Service Desk Team Leader
    Tnt Express Ics May 2015 - Jul 2018
  • Tnt Express
    Service Support Manager
    Tnt Express Jul 2014 - May 2015
    Atherstone, West Midlands
    TNT's Express ICS Service Centre provides a single point of contact for help and support for TNT users and customers in the UK and Global TNT business.It provides a 24/7 Service desk function, handling the logging, fixing and escalation of all incidents within the TNT business. In addition it provides a 24/7 level 2 technical service and Major Incident management function.As Service Support Manager I lead a team of 8 technical analysts, 1 of 4 2nd level shift teams operating… Show more TNT's Express ICS Service Centre provides a single point of contact for help and support for TNT users and customers in the UK and Global TNT business.It provides a 24/7 Service desk function, handling the logging, fixing and escalation of all incidents within the TNT business. In addition it provides a 24/7 level 2 technical service and Major Incident management function.As Service Support Manager I lead a team of 8 technical analysts, 1 of 4 2nd level shift teams operating within the service centre. I am responsible for all aspects of team management including recruitment and development, as well as performing yearly appraisals and assessment against set objectives. Show less
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  • Tnt Express
    Deputy Service Support Manager
    Tnt Express May 2013 - Jul 2014
    Atherstone
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  • Tnt Express
    Technical Analyst
    Tnt Express Mar 2006 - May 2013
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  • Rock Group Plc
    Technical Support Advisor
    Rock Group Plc Jan 2004 - Mar 2006
  • Multivision Computers
    Technical Coordinator
    Multivision Computers Jun 2001 - Jan 2004
  • Bass Leisure Retail - Toby Carver, Sutton Park
    Inn Team Leader
    Bass Leisure Retail - Toby Carver, Sutton Park 1998 - 2000

Mark Causer Skills

Unix Unix Operating Systems Linux Windows Lotus Notes Networking Itil Certified Hp Service Desk Service Desk Management Service Desk Itil Itil V3 Foundations Certified Windows 7 It Service Management Incident Management Technical Support Change Management Management Process Improvement Service Delivery Team Leadership Sla

Mark Causer Education Details

  • Plantsbrook School
    Plantsbrook School

Frequently Asked Questions about Mark Causer

What company does Mark Causer work for?

Mark Causer works for Serco

What is Mark Causer's role at the current company?

Mark Causer's current role is Major Incident Manager - Serco.

What is Mark Causer's email address?

Mark Causer's email address is ma****@****ail.com

What is Mark Causer's direct phone number?

Mark Causer's direct phone number is +133075*****

What schools did Mark Causer attend?

Mark Causer attended Plantsbrook School.

What skills is Mark Causer known for?

Mark Causer has skills like Unix, Unix Operating Systems, Linux, Windows, Lotus Notes, Networking, Itil Certified, Hp Service Desk, Service Desk Management, Service Desk, Itil, Itil V3 Foundations Certified.

Who are Mark Causer's colleagues?

Mark Causer's colleagues are Pradnya K, Paul James Fawcett, Alexa Foulger, Rohan Pereira, Pallavi Rao, Osasere O., Camilla Gison.

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