Major Incident Manager
Current
Dec 2024 - Present
AeroLeads people directory · profile
Mark Causer Email & Phone Number
Major Incident Manager
at
Serco
1 work email found
@fedex.com
3 phones found area 330
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Major Incident Manager
Location
Birmingham, England, United Kingdom
Company size
Who is Mark Causer? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Causer is listed as Major Incident Manager at Serco, a with 25801 employees, based in Birmingham, England, United Kingdom. AeroLeads shows a work email signal at fedex.com, phone signal with area code 330, and a matched LinkedIn profile for Mark Causer.
Mark Causer previously worked as Critical Reliability Supervisor - Major Incident and Problem at Fedex Express and Global Major Incident Manager at Tnt Express Ics. Mark Causer studied at Plantsbrook School.
Company email context
Email format at Serco
This section adds company-level context without repeating Mark Causer's masked contact details.
{first}.{last}@fedex.com
86% confidence
AeroLeads found 1 current-domain work email signal for Mark Causer. Compare company email patterns before reaching out.
Profile bio
About Mark Causer
An ITIL certified Major Incident Manager with over 22 years experience in the IT service and support industry, more than 18 years working within an ITIL service centre for a global, market leading company. A confident, self-reliant individual who can liaise effectively with stakeholders at all levels and remain calm and efficient when faced with tight SLA commitments. Always open to new development opportunities, I bring a result-focused approach to every task
Listed skills include Unix, Unix Operating Systems, Linux, Windows, and 18 others.
Current workplace
Mark Causer's current company
Company context helps verify the profile and gives searchers a useful next step.
Serco
10 roles · 29 years
Mark Causer work experience
A career timeline built from the work history available for this profile.
Critical Reliability Supervisor - Major Incident And Problem
Aug 2019 - Dec 2024
Global Major Incident Manager
Tnt Express Ics
Jul 2018 - Aug 2019
Service Desk Team Leader
Tnt Express Ics
May 2015 - Jul 2018
Service Support Manager
TNT's Express ICS Service Centre provides a single point of contact for help and support for TNT users and customers in the UK and Global TNT business.It provides a 24/7 Service desk function, handling the logging, fixing and escalation of all incidents within the TNT business. In addition it provides a 24/7 level 2 technical service and Major Incident management function.As Service Support Manager I lead a team of 8 technical analysts, 1 of 4 2nd level shift teams operating… Show more TNT's Express ICS Service Centre provides a single point of contact for help and support for TNT users and customers in the UK and Global TNT business.It provides a 24/7 Service desk function, handling the logging, fixing and escalation of all incidents within the TNT business. In addition it provides a 24/7 level 2 technical service and Major Incident management function.As Service Support Manager I lead a team of 8 technical analysts, 1 of 4 2nd level shift teams operating within the service centre. I am responsible for all aspects of team management including recruitment and development, as well as performing yearly appraisals and assessment against set objectives. Show less
Jul 2014 - May 2015
Deputy Service Support Manager
May 2013 - Jul 2014
Technical Analyst
Mar 2006 - May 2013
Technical Support Advisor
Rock Group Plc
Jan 2004 - Mar 2006
Technical Coordinator
Multivision Computers
Jun 2001 - Jan 2004
Inn Team Leader
Bass Leisure Retail - Toby Carver, Sutton Park
1998 - 2000
~2 yrs
Team & coworkers
Colleagues at Serco
Other employees you can reach at serco.com. View company contacts for 25801 employees →
TG
Tiggy Gould
Colleague at SercoPortsmouth, England, United Kingdom
View →
PM
Paola Maddonni
Colleague at SercoRome, Latium, Italy
View →
YS
Yasmin Sandy
Colleague at SercoUnited Kingdom
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PM
Parameshwari Manogaran
Colleague at SercoChennai, Tamil Nadu, India
View →
LP
Linju Philip
Colleague at SercoUnited Arab Emirates
View →
DR
Debra Rodgers
Colleague at SercoGreater Perth Area, Australia
View →
HA
Homan Azamy
Colleague at SercoGreater Perth Area, Australia
View →
AH
Aleeza Hussain
Colleague at SercoCity Of Peterborough, England, United Kingdom
View →
CN
Chris Newell
Colleague at SercoGreater Bristol Area, United Kingdom
View →
MA
Mahra Aldarmaki
Colleague at SercoAbu Dhabi Emirate, United Arab Emirates
View →
Tiggy Gould
Colleague at SercoPortsmouth, England, United Kingdom
View →
PM
Paola Maddonni
Colleague at SercoRome, Latium, Italy
View →
YS
Yasmin Sandy
Colleague at SercoUnited Kingdom
View →
PM
Parameshwari Manogaran
Colleague at SercoChennai, Tamil Nadu, India
View →
LP
Linju Philip
Colleague at SercoUnited Arab Emirates
View →
DR
Debra Rodgers
Colleague at SercoGreater Perth Area, Australia
View →
HA
Homan Azamy
Colleague at SercoGreater Perth Area, Australia
View →
AH
Aleeza Hussain
Colleague at SercoCity Of Peterborough, England, United Kingdom
View →
CN
Chris Newell
Colleague at SercoGreater Bristol Area, United Kingdom
View →
MA
Mahra Aldarmaki
Colleague at SercoAbu Dhabi Emirate, United Arab Emirates
View →
1 education record
Mark Causer education
-
Plantsbrook School
FAQ
Frequently asked questions about Mark Causer
Quick answers generated from the profile data available on this page.
What company does Mark Causer work for?
Mark Causer works for Serco.
What is Mark Causer's role at Serco?
Mark Causer is listed as Major Incident Manager at Serco.
What is Mark Causer's email address?
AeroLeads has found 1 work email signal at @fedex.com for Mark Causer at Serco.
What is Mark Causer's phone number?
AeroLeads has found 3 phone signal(s) with area code 330 for Mark Causer at Serco.
Where is Mark Causer based?
Mark Causer is based in Birmingham, England, United Kingdom while working with Serco.
What companies has Mark Causer worked for?
Mark Causer has worked for Serco, Fedex Express, Tnt Express Ics, Tnt Express, and Rock Group Plc.
Who are Mark Causer's colleagues at Serco?
Mark Causer's colleagues at Serco include Tiggy Gould, Paola Maddonni, Yasmin Sandy, Parameshwari Manogaran, and Linju Philip.
How can I contact Mark Causer?
You can use AeroLeads to view verified contact signals for Mark Causer at Serco, including work email, phone, and LinkedIn data when available.
What schools did Mark Causer attend?
Mark Causer studied at Plantsbrook School.
What skills is Mark Causer known for?
Mark Causer is listed with skills including Unix, Unix Operating Systems, Linux, Windows, Lotus Notes, Networking, Itil Certified, and Hp Service Desk.
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