Mark Cavanagh Email & Phone Number

Melbourne, Australia

Key achievements • Obtained Band B IP & TPD Authority• Experienced in assessing Income Protection, TPD, Death & Terminal illness claims• Strong skills in assessment, calculation & finalizing of payments• Participates in case conferences & peer discussions• Builds strong rapport and empathy with members during hardship & difficult financial times• Strong member & fund focus along with strong decision-making skills• Actively engages with members in Rehabilitation programs to assist with return to work goals & outcomes• Ability to liaise with clinics and medical professionals to obtain required medical reports for the initial & ongoing assessment of claims• Ability to interpret medical information against policy definitions to obtain member focused outcomes• Compliant with all government regulations & processes

Melbourne, Australia

First point of contact for members, funds, solicitors , medical clinics and third party authorities.Established myself as a thorough and engaging professional to deal with members in times when they are in need.Compliant with all government regulations and fund requirements. Responsibilities include FSC updates, economic sanctions, medical requests, follow ups, emails, member updates, death claims, payment queries.

Melbourne, Australia

Quickly established myself as a customer-focused outbound sales agent helping Australian’s with their health insurance comparison needs. Key achievements:• Used consultative selling approach to encourage customers to compare and change health insurance, educating them on the best solution for their needs• Demonstrated confidence in objection handling and delving into customer motivation to close sales; on track to achieve $160K sales target• Received 5-star sales reviews online regarding professionalism, fast processing, product knowledge and transparency• Coordinated with other departments such as customer care, corporate BD and after-sales teams for the efficient delivery of services to customers

Melbourne West

Worked remotely, self-managing time and using initiative to source, set and close sales for Australia’s leader in the field of workplace relations, offering a suite of Employment Relations services. Significant increase to travel requirements meant I could not continue long-term in this role.Key achievements:• Rapidly applied just 3 days training to provide customised advice and documentation, identifying and connecting client needs with the company's strategies and solutions across ER and WH&S• Visited prospective businesses face to face, and represented company at industry networking events and council and community associations; adapted sales approach to communicate the implications / consequences / risks to key decision makers from solopreneurs, through to board of directors• Proactively researched local networks, following up on potential leads and seeking new business opportunities by actively networking and developing influential relationships both in person and online• Responded flexibly, positively and with agility to cater to changes in appointment schedules

Ballarat, Australia

Made monthly targets selling digital & print media solutions to SME’s and City of Ballarat and other key accounts. Established as customer-centric advisor to key accounts (and trusted from relationships previously built at Yellow Pages), steering sales, marketing and business strategies to capitalise growth.Key achievements:• Responsible for negotiating and renewing contracts, bringing in 60% of revenue through key accounts and identifying and engaging market potential• Recognised as product specialist in SEM, SEO, Website, Facebook; upsold customers into digital medium • Called upon exceptional negotiation and sales capability to overcome challenge of declining print medium; convinced customers of need to include in portfolio to maintain print target• Planned and sold 12-month advertising packages and solutions; went above and beyond to create tailored, (and very well-received) planning calendar for City of Ballarat and Her Majesty’s Theatre Ballarat• Drove continuity and consistency of service to clients through Salesforce Native; encouraged team to harness power of software and information available to maintain up-to-date interaction history base

Melbourne, Australia

Engaged to pitch and sell suite of AHRI (NFP lead body for HR) products to C-level executives of companies, such as NAB, Adobe, Indeed, Seek and Sunsuper, and represent company at corporate events.Key achievements:• Developed retention strategies resulting in company maintaining 70% exhibitors and sponsors year on year• Implemented customer recognition initiative which rewarded loyal AHRI exhibitors • Designed and implement various reports including project targets, resource allocation, recurring revenue and sales• Identified key areas for process improvement and optimisation; implemented contact plan processes for AHRI, aiding communication consistency• Sold the AHRI relationship, not the product or price; recognised as a forward-thinking, trusted advisor to large companies, helping them execute long-term strategies to establish thought leadership in their industries • Managed, trained and mentored new and existing employees to ensure company standards were exceeded

Ballarat & Sunshine Coast

After redundancy, I was re-engaged with Sensis as a Media Sales Advisor, owing to previous stellar reputation with company.Account Manage a portfolio of Sensis – Yellow Pages advertisers, selling a range of Sensis products as directed to business customers on a Face to Face basis. Key Responsibilities:• Manage an existing portfolio of 250 customers worth $1.3 million whilst sourcing and generating new business opportunities.• Upsell, cross sell & retain clients over the Sensis portfolio of Print, Online, Mobile, SEM, SEO & Social Media products • Maintaining strong relationships with clients through product education, high levels of customer service and fast, accurate query resolution.

Melbourne, Australia

Inbound sales for customer wanting to connect and switch their gas and electricity requirements

Melbourne, Australia

Rewarded for high performance through multiple promotions, from Sales Consultant to Telephone Sales Manager, where I built dedicated digital team from ground up (developing all procedures, manuals and training). After redundancy, I was re-engaged with Sensis as a Media Sales Advisor, owing to previous stellar reputation with company.Regarded as a people-focused leader, and company stable selected to spearhead Sensis ‘1234’ team after its segregation from Yellow Pages. Provided effective leadership to drive business outcomes and exceed results in dollars and numbers • Launched Clickmanager and Yellow Mobile products to market including sales script features and benefits, and closing statements• Identified strengths of individuals to optimise team dynamics and performance; team and sales people just doing sales – to data management team, quality check• Oversaw and actively involved in all recruitment (effectively negotiating with vendors for best price), and led difficult conversations through redundancy process - facilitated transition of workforce to other businesses • Forecasted and managed departmental and company budget and monitored expenses resulting in consistent growth • Created detailed training project definitions and implemented the preparation of task based training modules and materials• Reviewed, maintained and updated training manuals, including the identification of required amendments, resulting in continuous improvement

Accountable for developing, maximising and maintaining long term relationship with potential and existing clients in order to enhance customer satisfaction, customer retention, and company sales

I worked in the first group of sales consultants to sell Yellow Pages online when it was first launched.I found this role to be fantastic exposure to the infant digital advertising market in Australia and it gave me my passion for the digital medium.

Melbourne, Australia

London, United Kingdom

Melbourne, Australia