β Avijit C. Email and Phone Number
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β Avijit C. personal email
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Iβm a results-driven Salesforce Architect with over 15 years of experience delivering innovative, scalable solutions across diverse industries. With 25 Salesforce certifications and recognition as an All-Star Ranger, I thrive at the intersection of technology, strategy, and business outcomes. My mission is to transform challenges into opportunities by engineering robust Salesforce systems that empower organizations to grow, innovate, and streamline operations.What I Bring to the Table:πΉ Expertise in designing and implementing scalable Salesforce solutions aligned with enterprise goals.πΉ Proficiency in Salesforce engineering, systems integration, data migration, and platform automation.πΉ A strong foundation in technical leadership, guiding teams to deliver high-quality, secure, and efficient solutions.πΉ Hands-on experience in leveraging Salesforce capabilities like Lightning Web Components, Salesforce Voice, and multi-org strategies to maximize ROI and minimize operational costs.Career Highlights:β Trusted advisor and architect at Salesforce, helping global businesses unlock the full potential of the platform through innovative strategies and tradeoff analysis.β Revamped customer onboarding, streamlined processes, and enhanced customer experience at Citizens Bank, leading to cost reductions and increased efficiency.β Implemented advanced algorithms and real-time tools at New York Life, driving improved lead management, sales performance, and system health monitoring.β Directed large-scale Service Cloud implementations and data migration strategies, saving millions in licensing costs while improving platform scalability and performance.My Approach:I blend deep technical expertise with strategic vision, ensuring every solution is robust, user-focused, and aligned with organizational goals. From designing architecture to collaborating with stakeholders, I am passionate about delivering Salesforce solutions that not only solve todayβs challenges but also position businesses for long-term success.Beyond Work:I am a lifelong learner, continually exploring new advancements in Salesforce technology and mentoring teams to embrace innovation. My certifications in architecture, development, and integration underscore my dedication to staying ahead in this dynamic ecosystem.Letβs connect and explore how I can help your organization harness the full power of Salesforce to achieve extraordinary results.
Salesforce
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Sr. Technical ArchitectSalesforce May 2022 - PresentSan Francisco, California, UsKey Responsibilities and Achievements as a Salesforce Technical Architect at Salesforceπ Solution Design:Crafted and maintained scalable, robust technical architectures for Salesforce implementations.Defined comprehensive solution designs, outlining technical components to meet complex business requirements.π§ Technical Leadership:Led development teams with clear technical guidance, ensuring alignment with overall architecture and adherence to industry standards.Drove successful project outcomes by fostering collaboration and technical excellence.π€ Stakeholder Management:Built strong relationships with business users, developers, and IT teams to deliver Salesforce solutions that exceed expectations.Acted as a trusted advisor to stakeholders, ensuring alignment between business goals and technical execution.π Integration Management:Designed and implemented seamless integrations between Salesforce and other enterprise systems, enabling smooth data flow and operational efficiency.Ensured data integrity and accessibility across all integrated platforms.π Performance Optimization:Continuously monitored and optimized the Salesforce platform, enhancing performance to meet organizational demands.Resolved technical bottlenecks to maintain peak system efficiency.β οΈ Risk Management:Proactively identified and mitigated technical risks during Salesforce solution implementations.Ensured project stability by addressing potential challenges early.π Driving Salesforce Adoption:Championed the adoption of Salesforce across the organization, empowering business users to maximize the platform's capabilities.Delivered impactful user enablement strategies, resulting in higher adoption and satisfaction rates.π Training & Mentoring:Provided hands-on training and mentorship to development teams, fostering best practices in Salesforce development.Guided business users on leveraging Salesforce effectively for their day-to-day needs. -
Vp - Commercial BankingCitizens Feb 2021 - May 2022Providence, Rhode Island, UsKey Responsibilities and Achievements as a Salesforce Technical Architect at Citizens Bankπ Solution Design & Delivery:Designed and delivered complex business processes to streamline operations and improve efficiency across the organization.Led end-to-end product roadmapping to ensure alignment with business goals and future growth strategies.π― Enhancing Contact Centers:Modernized Commercial Banking Contact Centers by integrating Service Cloud Voice, enabling seamless client interactions and enhanced service delivery.π Modernizing Client Experiences:Implemented Single Sign-On (SSO) and integrated knowledge management systems for client-facing platforms like client.citizensbank.com, using Salesforce Experience Cloud to elevate user experience.β Best Practices Implementation:Established and maintained Salesforce best practices, ensuring scalable and efficient solutions across multiple business lines.Provided governance through the Center of Excellence (COE), delivering optimal solutions for existing business challenges.π Driving Productivity:Collaborated with cross-functional teams to identify pain points and implemented solutions that boosted the productivity of Sales and Operations teams.Enhanced internal processes by aligning Salesforce capabilities with operational needs, reducing costs and improving outcomes. -
Salesforce Solution ArchitectNew York Life Insurance Company Sep 2017 - Feb 2021New York, New York, UsKey Achievements:π° Cost Optimization:Led initiatives to reduce operating costs by identifying and removing underutilized managed packages, saving the organization millions in licensing fees.π Process Improvement:Collaborated with the UI/UX team to simplify and automate business processes, significantly improving platform efficiency and enhancing user productivity.π Driving User Adoption:Designed and launched an Idea Submission Portal to engage end-users, resulting in higher user adoption and satisfaction.π Platform Health & Stability:Implemented a proactive log monitoring system to ensure platform stability and identify issues early, improving system reliability and user experience.π οΈ Quality Assurance:Optimized code review and test automation processes, significantly reducing defects and ensuring consistent, high-quality system performance. -
Analyst, Ss/It Information TechnologyLincoln Financial Group 2014 - Sep 2017Radnor, Pa, UsKey Achievements:π Identity & Access Management:Designed and developed a Single Sign-On (SSO) application on the Force.com platform, leveraging Salesforce as an identity provider to streamline access across internal and third-party applications, eliminating the need for multiple credentials.Simplified user onboarding with a Just-in-Time Provisioning process, integrating with Lincoln's internal CRM system to register users across multiple systems seamlessly.Built a custom password keeper framework to support third-party apps where SSO was not an option, enhancing user convenience.π Session Management & Optimization:Implemented a custom solution to maintain user sessions across connected apps, ensuring uninterrupted user experiences.β‘ Platform Modernization:Migrated Salesforce Classic applications to the Lightning platform, delivering an enhanced and intuitive user interface.π Self-Service Enablement:Developed a self-service portal using Salesforce Sites to reduce support call volumes, improving customer satisfaction and operational efficiency.π Cost Efficiency:Designed and implemented a custom solution to optimize Salesforce license utilization, reducing overhead costs. -
ConsultantCapgemini May 2014 - Sep 2014Paris, France, FrKey Achievements:π» Custom Development:Engineered custom solutions using Apex and Visualforce, addressing unique business needs with scalable code.Designed and implemented triggers to enable advanced business logic and process automation.π Workflow Automation & Optimization:Created and optimized automated workflows, streamlining repetitive tasks and improving productivity.Efficiently managed bulk record processing, ensuring data integrity during high-volume operations.π Data Management & Migration:Conducted comprehensive data mapping and data migration, enabling smooth transitions across platforms and ensuring data accuracy.π Integration & API Development:Developed SOAP and REST APIs, facilitating seamless communication between Salesforce and external systems.Leveraged asynchronous processing with AJAX scripts and future calls to enhance system performance and user experience.π Platform Expertise:Designed and built applications in Service Cloud and Salesforce Canvas, addressing specific use cases and enhancing business functionality.π Secure Login Experiences:Implemented a custom login experience using Login Flow, enhancing security and tailoring the user journey to organizational requirements.π οΈ Quality Assurance & Issue Resolution:Actively participated in code and test reviews, ensuring high standards of functionality and reliability.Proactively identified and resolved defects during defect status calls, preventing production issues and maintaining system stability. -
ConsultantCapgemini Consulting Sep 2012 - May 2014Paris, Frπ©βπΌ Leadership & Team Management:Led an offshore team of over 15 direct reports, ensuring timely delivery of projects while maintaining high-quality standards.Effectively managed resource allocation and team performance to meet project timelines and objectives.π Requirement Analysis & System Design:Conducted comprehensive requirement analysis, gap analysis, and feasibility studies to design scalable solutions.Built detailed Entity Relationship Diagrams (ERD) and data models, forming the foundation for efficient database structures.π» Custom Development:Developed tailored solutions using Apex and Visualforce, meeting diverse business requirements.Designed and implemented Apex classes and triggers to support advanced business logic.Created profiles and configured field-level security, ensuring appropriate data access and compliance.π Platform & Application Expertise:Developed applications in Service Cloud and Salesforce Canvas, addressing unique organizational needs.Utilized the Salesforce Mobile Development Kit to build mobile-responsive and accessible applications.Integrated JavaScript libraries to enhance user interfaces and extend platform functionality.π Quality Assurance & Delivery:Ensured on-time and high-quality project delivery by managing offshore resources effectively and addressing project challenges proactively. -
Consultant CrmCognizant Technology Solutions Sep 2010 - Oct 2012Teaneck, New Jersey, Usπ Business Analysis & Design:Conducted requirement analysis, gap analysis, and feasibility studies to deliver optimal solutions.Designed detailed High-Level (HLD) and Low-Level Design (LLD) documents for clear development guidance.π» Custom Development:Developed custom solutions using Apex and Visualforce, including triggers, batch jobs, and tailored Visualforce pages.Automated complex tasks and handled high-volume data processing with Apex batch jobs.π Integration & APIs:Designed and implemented SOAP and REST APIs for seamless integration with external systems.Managed bulk data processing and executed efficient data migration projects.π Platform Expertise:Built applications on Service Cloud and Salesforce Canvas, meeting diverse business needs.Developed mobile-responsive apps using the Salesforce Mobile Development Kit. -
Assistant System EngineerTata Consultancy Services Oct 2006 - Sep 2010Mumbai, Maharashtra, Inπ§ Development & Packaging:Delivered high-quality software components by following detailed component design specifications.Oversaw the software build and packaging process, ensuring seamless integration into the overall system.β Testing & Quality Assurance:Conducted component testing and system testing to ensure product stability and delivery assurance.Collaborated closely with quality assurance teams to address issues promptly and maintain high release standards.π Deployment & Release Management:Released rigorously tested software to the E2E environment, adhering to strict timelines and performance benchmarks.Ensured smooth transitions between development, testing, and deployment phases.π» Technical Environment:Worked within a solution environment featuring Java 1.4, Oracle 8i, Solaris 10, and Perl 5.6.1, leveraging expertise across platforms.Utilized tools like Eclipse IDE, EditPlus, and XMLSpy to streamline the development process and enhance productivity.
β Avijit C. Skills
β Avijit C. Education Details
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West Bengal University Of Technology, KolkataComputer Science And Engineering
Frequently Asked Questions about β Avijit C.
What company does β Avijit C. work for?
β Avijit C. works for Salesforce
What is β Avijit C.'s role at the current company?
β Avijit C.'s current role is π Salesforce Architect | 25x Certified | Innovating Scalable Solutions | CRM, Data Integration, & Automation Expert | Driving Business Success Through Technology.
What is β Avijit C.'s email address?
β Avijit C.'s email address is ca****@****ail.com
What schools did β Avijit C. attend?
β Avijit C. attended West Bengal University Of Technology, Kolkata.
What skills is β Avijit C. known for?
β Avijit C. has skills like Oracle, Java, Requirements Analysis, Pl/sql, Core Java, Javascript, Sql, Solution Architecture, Java Enterprise Edition, Xml, Perl, Jsp.
Who are β Avijit C.'s colleagues?
β Avijit C.'s colleagues are Paul Harrison, Yashika Rathore, Bhargavi Priya Bhupathiraju, Anbu Venkatachalam, Rajat Sharma, Hiroshi U., Mae Bolton.
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