☁ Avijit C. Email & Phone Number

San Francisco, California, Us

Key Responsibilities and Achievements as a Salesforce Technical Architect at Salesforce🚀 Solution Design:Crafted and maintained scalable, robust technical architectures for Salesforce implementations.Defined comprehensive solution designs, outlining technical components to meet complex business requirements.🔧 Technical Leadership:Led development teams with clear technical guidance, ensuring alignment with overall architecture and adherence to industry standards.Drove successful project outcomes by fostering collaboration and technical excellence.🤝 Stakeholder Management:Built strong relationships with business users, developers, and IT teams to deliver Salesforce solutions that exceed expectations.Acted as a trusted advisor to stakeholders, ensuring alignment between business goals and technical execution.🔗 Integration Management:Designed and implemented seamless integrations between Salesforce and other enterprise systems, enabling smooth data flow and operational efficiency.Ensured data integrity and accessibility across all integrated platforms.📈 Performance Optimization:Continuously monitored and optimized the Salesforce platform, enhancing performance to meet organizational demands.Resolved technical bottlenecks to maintain peak system efficiency.⚠️ Risk Management:Proactively identified and mitigated technical risks during Salesforce solution implementations.Ensured project stability by addressing potential challenges early.🌟 Driving Salesforce Adoption:Championed the adoption of Salesforce across the organization, empowering business users to maximize the platform's capabilities.Delivered impactful user enablement strategies, resulting in higher adoption and satisfaction rates.📚 Training & Mentoring:Provided hands-on training and mentorship to development teams, fostering best practices in Salesforce development.Guided business users on leveraging Salesforce effectively for their day-to-day needs.

Providence, Rhode Island, Us

Key Responsibilities and Achievements as a Salesforce Technical Architect at Citizens Bank🔍 Solution Design & Delivery:Designed and delivered complex business processes to streamline operations and improve efficiency across the organization.Led end-to-end product roadmapping to ensure alignment with business goals and future growth strategies.🎯 Enhancing Contact Centers:Modernized Commercial Banking Contact Centers by integrating Service Cloud Voice, enabling seamless client interactions and enhanced service delivery.🌐 Modernizing Client Experiences:Implemented Single Sign-On (SSO) and integrated knowledge management systems for client-facing platforms like client.citizensbank.com, using Salesforce Experience Cloud to elevate user experience.✅ Best Practices Implementation:Established and maintained Salesforce best practices, ensuring scalable and efficient solutions across multiple business lines.Provided governance through the Center of Excellence (COE), delivering optimal solutions for existing business challenges.📈 Driving Productivity:Collaborated with cross-functional teams to identify pain points and implemented solutions that boosted the productivity of Sales and Operations teams.Enhanced internal processes by aligning Salesforce capabilities with operational needs, reducing costs and improving outcomes.

New York, New York, Us

Key Achievements:💰 Cost Optimization:Led initiatives to reduce operating costs by identifying and removing underutilized managed packages, saving the organization millions in licensing fees.🚀 Process Improvement:Collaborated with the UI/UX team to simplify and automate business processes, significantly improving platform efficiency and enhancing user productivity.🌟 Driving User Adoption:Designed and launched an Idea Submission Portal to engage end-users, resulting in higher user adoption and satisfaction.📊 Platform Health & Stability:Implemented a proactive log monitoring system to ensure platform stability and identify issues early, improving system reliability and user experience.🛠️ Quality Assurance:Optimized code review and test automation processes, significantly reducing defects and ensuring consistent, high-quality system performance.

Radnor, Pa, Us

Key Achievements:🔐 Identity & Access Management:Designed and developed a Single Sign-On (SSO) application on the Force.com platform, leveraging Salesforce as an identity provider to streamline access across internal and third-party applications, eliminating the need for multiple credentials.Simplified user onboarding with a Just-in-Time Provisioning process, integrating with Lincoln's internal CRM system to register users across multiple systems seamlessly.Built a custom password keeper framework to support third-party apps where SSO was not an option, enhancing user convenience.🔄 Session Management & Optimization:Implemented a custom solution to maintain user sessions across connected apps, ensuring uninterrupted user experiences.⚡ Platform Modernization:Migrated Salesforce Classic applications to the Lightning platform, delivering an enhanced and intuitive user interface.🌐 Self-Service Enablement:Developed a self-service portal using Salesforce Sites to reduce support call volumes, improving customer satisfaction and operational efficiency.📉 Cost Efficiency:Designed and implemented a custom solution to optimize Salesforce license utilization, reducing overhead costs.

Paris, France, Fr

Key Achievements:💻 Custom Development:Engineered custom solutions using Apex and Visualforce, addressing unique business needs with scalable code.Designed and implemented triggers to enable advanced business logic and process automation.🔄 Workflow Automation & Optimization:Created and optimized automated workflows, streamlining repetitive tasks and improving productivity.Efficiently managed bulk record processing, ensuring data integrity during high-volume operations.📊 Data Management & Migration:Conducted comprehensive data mapping and data migration, enabling smooth transitions across platforms and ensuring data accuracy.🔗 Integration & API Development:Developed SOAP and REST APIs, facilitating seamless communication between Salesforce and external systems.Leveraged asynchronous processing with AJAX scripts and future calls to enhance system performance and user experience.🌐 Platform Expertise:Designed and built applications in Service Cloud and Salesforce Canvas, addressing specific use cases and enhancing business functionality.🔐 Secure Login Experiences:Implemented a custom login experience using Login Flow, enhancing security and tailoring the user journey to organizational requirements.🛠️ Quality Assurance & Issue Resolution:Actively participated in code and test reviews, ensuring high standards of functionality and reliability.Proactively identified and resolved defects during defect status calls, preventing production issues and maintaining system stability.

Paris, Fr

👩‍💼 Leadership & Team Management:Led an offshore team of over 15 direct reports, ensuring timely delivery of projects while maintaining high-quality standards.Effectively managed resource allocation and team performance to meet project timelines and objectives.📊 Requirement Analysis & System Design:Conducted comprehensive requirement analysis, gap analysis, and feasibility studies to design scalable solutions.Built detailed Entity Relationship Diagrams (ERD) and data models, forming the foundation for efficient database structures.💻 Custom Development:Developed tailored solutions using Apex and Visualforce, meeting diverse business requirements.Designed and implemented Apex classes and triggers to support advanced business logic.Created profiles and configured field-level security, ensuring appropriate data access and compliance.🌐 Platform & Application Expertise:Developed applications in Service Cloud and Salesforce Canvas, addressing unique organizational needs.Utilized the Salesforce Mobile Development Kit to build mobile-responsive and accessible applications.Integrated JavaScript libraries to enhance user interfaces and extend platform functionality.📋 Quality Assurance & Delivery:Ensured on-time and high-quality project delivery by managing offshore resources effectively and addressing project challenges proactively.

Teaneck, New Jersey, Us

📊 Business Analysis & Design:Conducted requirement analysis, gap analysis, and feasibility studies to deliver optimal solutions.Designed detailed High-Level (HLD) and Low-Level Design (LLD) documents for clear development guidance.💻 Custom Development:Developed custom solutions using Apex and Visualforce, including triggers, batch jobs, and tailored Visualforce pages.Automated complex tasks and handled high-volume data processing with Apex batch jobs.🔗 Integration & APIs:Designed and implemented SOAP and REST APIs for seamless integration with external systems.Managed bulk data processing and executed efficient data migration projects.🌐 Platform Expertise:Built applications on Service Cloud and Salesforce Canvas, meeting diverse business needs.Developed mobile-responsive apps using the Salesforce Mobile Development Kit.

Mumbai, Maharashtra, In

🔧 Development & Packaging:Delivered high-quality software components by following detailed component design specifications.Oversaw the software build and packaging process, ensuring seamless integration into the overall system.✔ Testing & Quality Assurance:Conducted component testing and system testing to ensure product stability and delivery assurance.Collaborated closely with quality assurance teams to address issues promptly and maintain high release standards.🚀 Deployment & Release Management:Released rigorously tested software to the E2E environment, adhering to strict timelines and performance benchmarks.Ensured smooth transitions between development, testing, and deployment phases.💻 Technical Environment:Worked within a solution environment featuring Java 1.4, Oracle 8i, Solaris 10, and Perl 5.6.1, leveraging expertise across platforms.Utilized tools like Eclipse IDE, EditPlus, and XMLSpy to streamline the development process and enhance productivity.