Cecilia Aviles Email & Phone Number

United States

Las Vegas, Nevada, United States

Las Vegas, Nevada

Las Vegas

• Assist in the development of both short and long term staffing and scheduling strategies for optimum performance.
• Provide insight and feedback with regard to financial oversight, i.e., unit cost, roll rate, staffing and overall budgetary impact(s).
• Utilize analysis opportunities based on all available data to support the development of opportunities for process, performance and efficiency improvements.
• Establish workforce specialist staff designed to perform the real time management of intraday center performance as well as the compilation and distribution of departmental MIS.
• Provide guidance and expertise in the development, revision and distribution of functional reporting mechanisms for all performance aspects of the casino.
• Create and maintain reporting standards at all levels.

Las Vegas, Nevada Area

• Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director.
• Provides input into the strategic plan consistent with the strategic vision of the division.
• Provides input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability for the company.
• Manage Human Resources responsibilities for assigned department to include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee.
• Develop and implement department goals for the entire property in regards to FTE’s, vacation quotas and scheduling.
• Performs special adhoc reports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities.

Las Vegas

• Conduct analysis to understand the staffing requirements of departments.
• Develop schedules based on analysis and trends.
• Prepare reports detailing productivity for management.
• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.
• Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit.
• Work with department heads to adjust staffing models and approve schedule changes independently as necessary.

Las Vegas, Baltimore, Atlantic City, Tunica And Hammond

• Assisted the new Baltimore Horseshoe Centralized Scheduling department in setting up volume metrics, work rules, conversion rules and workloads to produce weekly schedules using Digital Instinct software. Also.
• Assisted the Atlantic City Harrah’s Centralized Scheduling department in setting up new departments in Digital Instinct software, aligning their departmental procedures with their local Collective Bargaining Agreement.
• Provide training of Centralized Scheduling procedures to department managers and supervisors to ensure the effective collaboration between the departments.
• Performed labor studies to determine efficient labor standards to increase service scores at three different Caesar’s properties.
• Reviewed local Collective Bargaining Agreements and/or Employee Handbooks to ensure compliance when scheduling and performing realignments and discipline.
• Assisted departments in aligning their current productivity and labor hours to increase revenue and service scores. Thoroughly studied current procedures for possible opportunities to increase efficiency.

Indio, CA

• Determined applicant’s eligibility and participant’s continued eligibility for assisted housing programs utilizing established timelines, agency policies, and federal regulations. Answered questions and provided.
• Provided support in the preparation of training manuals. Identified training needs based on processes, changes and other factors. Completed on-the-job training with new Housing Specialists.
• Prepared and executed lease agreements between the Housing Authority and tenants: calculate tenant’s rent; initiate the collection of repayments from tenants. Resolve tenant account balance inaccuracies.
• Provided opportunities for education, job training, counseling and other forms of social service assistance, while living in assisted housing under the FSS program. Initiated contracts, goal-setting, scholarships and.

Rancho Mirage, CA

• Ensured adherence to applicable wage and hour laws for nonexempt partners and minors and utilized all operational tools to plan for and achieve operational excellence in the store, including hiring, training and.
• Provided partners with feedback and developmental opportunities to build effective teams. Actively managed store partners by regularly conducting performance assessments and setting challenging goals to improve partner.
• Product management, including ordering, receiving, price changes, handling damaged products, and returns.
• Constantly reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Palm Springs, CA

• Assisted the General Manager in maintaining optimum occupancy, profitability and function. Maximized nightly gross rate by 10% over previous years by analyzing occupancy records to anticipate changes in demand.
• Established and maintained positive/genuine relationships with staff and customers and demonstrated effective and consistent communication, while serving as a liaison between corporate office, staff and guests.
• Assisted with budget preparation, accounts receivable, accounts payable duties and ensured adherence to applicable wage and hour laws for minor, full-time and part-time staff members; completed night audits on a.
• Selected, recruited, trained and continually developed team members; coordinated full reorganization of front desk staff and procedures at Mammoth Lakes and Yuma properties. Completed staff evaluations and.
• Used the ability to exercise emotional control and self-discipline, to behave responsibly and learn from past experience. Demonstrated stability under pressure. Facilitated realistic commitments and follow through.