Cayla Lee

Cayla Lee Email and Phone Number

Customer Success Specialist (Security Engineer) - Team Lead @ Cisco
san jose, california, united states
Cayla Lee's Location
Greater Minneapolis-St. Paul Area, United States
Cayla Lee's Contact Details

Cayla Lee personal email

n/a
About Cayla Lee

QUALIFICATIONS• 5+ years within the Customer Experience organization at Cisco with a focus on the Security portfolio and prior experience in Collaboration, learning and advancing in the role while gaining well rounded knowledge of the organization and achieving a team lead position• Strong sales presentation skills delivered in person and/or through remote sales tools

Cayla Lee's Current Company Details
Cisco

Cisco

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Customer Success Specialist (Security Engineer) - Team Lead
san jose, california, united states
Website:
cisco.com
Employees:
91694
Cayla Lee Work Experience Details
  • Cisco
    Team Lead - Customer Success Specialist - Security
    Cisco Jul 2022 - Present
    Greater Minneapolis-St. Paul Area
    *Devote roughly 70% of role in leadership capacity on top of Customer Success Specialist (CSS) duties*Support leadership in managing a team of 22 Customer Success Specialists by overseeing administrative responsibilities, coordinating department initiatives, and driving the achievement of quarterly goals*Participate in business reviews and strategic planning meetings *Serve as primary back up for management when out of office *Lead weekly 1:1s with team members focusing on case work, utilization, and enablement *Help schedule and lead team meetings *Review and provide CSS reporting and metrics with management *Participate in CSS hiring, interviews and onboarding processParticipating in The Multiplier Effect program under Customer Success Sales Interlock Director, Dave Timp
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  • Cisco
    Customer Success Specialist (Security Engineer, Umbrella)
    Cisco Apr 2021 - Present
    Remote
    *Deliver Umbrella health check sessions to customers and provide actionable recommendations *Collaborate with accounts team on outreach campaign which focuses on renewal, health score and at-risk customers*Work with product, Account teams, and Engineering to know about product changes and fixes before launch *Increase product awareness, share industry best practices, and drive overall product consumption
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  • Cisco
    Customer Success Specialist (Collaboration Engineer)
    Cisco Apr 2019 - Apr 2021
    Raleigh-Durham, North Carolina Area
    As a Customer Success Specialist our approach is centered on delivering a more consistent customer experience. We provide guidance and help customers overcome barriers to successfully deploy Cisco solutions. We focus on driving adoption and expanding product usage. We do this by lending technical expertise and thought leadership through hosting informative, educational sessions with customers. We are located throughout the globe but work together as a centralized team to provide support. The CSS role is an integral part of helping the customer with consistent value as they work through the implement, use, engage, adopt and optimize phases of the customer lifecycle. *Engage with customers to accelerate their adoption of Cisco products and solutions*Collaborate with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth*Combine technical knowledge with an understanding of business priorities to provide consultative solutions*Deliver accelerators and ATX (Ask the Expert) to a diverse set of customers *Communicate, demonstrate, and accelerate the proper utilization of collaboration technologies
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  • Mckesson
    Technology Consultant
    Mckesson Jun 2018 - Apr 2019
    Provide technology solutions and supply chain expertise to assist with closing deals, growing sales for new business as well as retention and penetration for existing customer base.Assist Account Managers and sales leadership with targeting new and current customers for qualifying technology leads and provide guidance to achieve sales goals.Advise prospective customers on how supply chain technology would provide value and drive improvements within the customer’s business.Serve as regional supply chain and customer technology expert to educate and train the sales organization on the value of technology for their customers and best practices.Communicate the value of how McKesson Medical Surgical technology is used and interfaces with key business partners. Lead customer discovery calls and account qualifications for various 3rd party B2B connectivity solutions (EDI, CXML, PUNCHOUT).Train customer on best practices and optimal use of technology within their internal environment for supply chain solutions. Provide effective follow-up and engagement with sales to customer accounts identified as not effectively utilizing technology solutions.
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  • Mckesson
    Implementation Engineer
    Mckesson May 2015 - Jun 2018
    Chanhassen Mn
    Manage day to day tasks for the implementation of various technology solutions with customers across markets; this includes planning, on-boarding procedures and onsite/remote trainingLead product implementations and system integrations with customersDevelop and manage specific customer database plans and setupEnsure agreed upon technology solutions are implemented and staff is trained appropriately at each individual facilityLead multiple technical projects simultaneously and is the sole point of contact and mentor for clients Provide recommendations on the process improvements related to implementation and lead the efforts to create and install those improvementsTravel 75% of every month to partner, install and train directly with customers at their facilities
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  • Mckesson
    Regional Associate Sales Rep
    Mckesson Jul 2014 - May 2015
    Mn
    Responsible for selling McKesson products or services to new and existing clientsProvided direct support to customers, both one-on-one and large group presentations/support meetingsPerformed field promotional work and expanded new accountsAnswered all questions concerning products or services and referred questions along as necessaryClosed transactions and took ordersCoordinated company product support (including technical engineering support) and services to ascertain customer's needsContacted prospects and explained features of products or services offered, utilizing persuasive sales techniquesResponsible for analyzing and understanding accounts, trends, and records and reported results up to management
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  • Mckesson Medical Surgical
    Customer Technology Analyst
    Mckesson Medical Surgical Mar 2012 - Jul 2014
    Golden Valley, Mn
    Responsible for assisting, answering, and troubleshooting product application support questions from customers on a daily basis regarding Mckesson software Remote in to customer’s computers to reinstall and troubleshoot the different devices within MckessonAnalyze issues with software applications to identify problem area(s) and recommend corrective actionDocument in detail every inquiry and communication under specific accounts and users for future reference Certified in Mckesson specific software (ORBITS, Supply Manager, Scan Manager) and selected as the go to person for fielding all questions toPromote McKesson products as the better option for customers to reach fiscal year goalsTrained and have a full understanding of EMRs, PRCs, and surgical logs for Implant Manager and ASCsTravel across the U.S. and coordinate, implement, and train specific locations on Mckesson software (ORBITS) during the installation process -Responsible for having knowledge of med surge supplies as well as being able to organize central supply rooms while on site -Training groups consist of 5-10 nurses and staff members -Also train Mckesson employees on site
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Cayla Lee Skills

Customer Service Social Networking Microsoft Office Photoshop Html Data Entry Teamwork Administration Documentation Healthcare Information Technology Microsoft Excel Healthcare Information Systems Healthcare Industry Medical Devices Medical Terminology Data Management Microsoft Word Healthcare Information Technology Social Media

Cayla Lee Education Details

Frequently Asked Questions about Cayla Lee

What company does Cayla Lee work for?

Cayla Lee works for Cisco

What is Cayla Lee's role at the current company?

Cayla Lee's current role is Customer Success Specialist (Security Engineer) - Team Lead.

What is Cayla Lee's email address?

Cayla Lee's email address is ca****@****son.com

What schools did Cayla Lee attend?

Cayla Lee attended University Of Minnesota Duluth, University Of Minnesota Duluth.

What skills is Cayla Lee known for?

Cayla Lee has skills like Customer Service, Social Networking, Microsoft Office, Photoshop, Html, Data Entry, Teamwork, Administration, Documentation, Healthcare Information Technology, Microsoft Excel, Healthcare Information Systems.

Who are Cayla Lee's colleagues?

Cayla Lee's colleagues are Filippo Fiumicetti, Rudchagrich Peeratanawanit, Sankar Narayanan, Chunping Han, Graham Hausfeld, Il Jung Yeon, Wei Li.

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