Cayleigh Mccarthy Email & Phone Number

The Customer Success Department includes: Customer Success Managers, Support, Training and Operations across a global, remote-first team. I bring these teams together to ensure we're providing a value-driven experience for our customers that makes them proud to partner with us on delivering stellar qualitative research results.

Boston, Massachusetts, United States

Designed, implemented and responsible for the success of Criteo's first formal Sales Enablement program across all Americas commercial teams (100+ reps). By identifying skill gaps, running 1:1 and team-based coaching sessions, creating async e-learning content across my region, and collaboration with regional partners in EMEA and APAC, we rolled out a globally streamlined curriculum that positively impacted development of the company's Sales professionals.

Build, manage and facilitate globally-scaling content and programs for HubSpot’s GTM organization to increase visibility and success of HubSpot's Ecosystem and Strategic Alliance apps.

Managed an install base avg. of $3.5M ARR with 104% retentionDeveloped and implemented peer learning "Save Labs" program for team of 45 CSMs to improve retention/growth strategiesSelected to CSM/Sales alignment working group: working to increase install-base customer valueNew Hire Mentor (5x): includes running 1:1 meetings and coaching to success during their first 3 monthsCreated and delivered monthly Risk Mitigation and Forecasting Bootcamps for new CSM onboarding

Cambridge, Massachusetts

Delivered inbound business strategy consulting, HubSpot technical solutions and overall account management for install base average of $2M ARRDrove cross-functional relationships (with Sales, Product, Renewal Management, other Services teams) to streamline processes, provide feedback and drive best-possible, customer-first alignment across the organizationSelected from applicant pool across the Americas to participate in HubSpot's internal professional development program, GrowthSpot (completed May 2019)

Roslindale, Massachusetts

Roslindale, Massachusetts

Responsible for end-to-end management of 12 international study abroad programs, liaising between students/their families and international and domestic university partners to secure academic enrollment, consult on securing visa requirements and more.Attended several nationwide on-campus events per year to present program benefits and experiential stories in group and individual settings.Designed and implemented Social strategy, updating brand messaging that contributed to 40% enrollment growth from 2016-2018. Executed varying design projects, including the annual 100-page program catalog (distributed nationally) and other event marketing collateral.Negotiated and developed 4 new ASA programs: London, England, Cambridge, England, Maastricht, The Netherlands, Verona, Italy.