Caz Alcausin Email & Phone Number

Australia

As QIC’s Digital Adoption Lead, I acted as the owner and expert of Qurious, the in-house digital adoption tool built using WalkMe and Oracle Guided Learning. I also managed the ongoing rollout of Qurious to new applications, whilst supporting new platform implementations. I liaised with the Digital Adoption Steering Committee to prioritise digital adoption.

This role formed part of the change management to support QIC’s Real Estate business, in moving a bulk of their processes from legacy platforms to Salesforce. My key responsibilities as a Salesforce Trainer encompassed business and training needs analysis; advocating for, and building digital adoption tools for training and platform implementation; and.

Melbourne, Australia

As one of Podium's three Training Consultants, I was responsible for enabling thousands of users to properly and holistically adopt Podium as a mortgage broking business operating platform. In addition to developing and managing strategy, I designed training programs and learning pathways for various user groups, delivered blended training and assessment.

Melbourne, Australia

As a phone-based Financial Hardship Advisor I worked with customers in difficult circumstances to tailor solutions to manage their financial commitments; including personal account, credit card, and personal and home loan repayments.My key achievements in this role include co-facilitating formal and informal training on systems and processes for new team.

Melbourne, VIC

As a Trainer and Assessor for education/tech startup AcquireED, I partook in the movement to challenge the status quo of online education, and make education social. Alongside a growing team, I was responsible for facilitating student engagement with, and successful completion of their online diploma, on behalf of partner RTO's. I also prepared and.

This position saw me joining Australia's first UNIQLO Manager Candidate team in May 2013, and undertake diverse, holistic retail management training in Singapore and Japan for five months. As a member of this team I contributed to: service quality improvements in stores both overseas and locally; the recruitment of hundreds of staff for Melbourne's pop-up.

As a supervisor of the checkout department, I was responsible for overseeing the successful operations and maintenance of registers, products, and customer service quality levels, particularly on weekends, during which I would work a majority of my weekly contracted hours. In this role it was important for me to carry out cash handling (closing, opening.