I am a Technical Business Analyst, and Salesforce and Qualtrics Certified Instructor, specialising in Salesforce Administration and Training. Recently focused on technical and end user training delivery as part of the global Salesforce Trailhead Academy training delivery team. With 10+ years experience designing, implementing and supporting integrated CRM and ERP platform solutions. KEY STRENGTHS Strong Technical Background – Diverse experience with Cloud based technologies, specialising in training delivery. In depth product knowledge of the Salesforce Platform Architecture and Qualtrics platforms as a certified instructor. Excellent trouble shooting, analysis and problem solving skills. Results Focused – Proven track record of successful system implementation and ongoing support. Inclined to exercise conservative/realistic estimates to ensure on time and budget delivery. Committed to delivering positive outcomes to customers. Business Experience - In depth knowledge and experience in CRM principles and strategy. Ability to effectively liaise with all lbusiness evels and departments. Involved in multiple Salesforce rollouts and organisational migration to the Salesforce platform. Capacity to manage multiple stakeholder(s) priorities efficiently, while retaining customer satisfaction.
Listed skills include Sdlc, Integration, Business Analysis, Microsoft Sql Server, and 9 others.